Aqua Resorts--Maile Skycourt Hotel Complaint - Worse than a Hostel...

Review by Scubawookie on 2011-03-13
My wife and I spent eleven days vacationing in Waikiki from 1-11 March 2011. We stayed in room 2413 and I must say that the room accommodations were horrible for the amount of money we spent during our stay...we expected better than this. The front desk staff was knowledgeable and helpful, however we were not comfortable nor satisfied with the room. Every time we opened the door to our room, we could smell a strong odor of old urine. Plus, all of the linens were thread bare, the pillows were only an inch thick and the mattress was worn and needed to be replaced.

The hot water in the bathroom was totally unsafe, due to the high temperature and the inability to adjust the temperature with the cold water. The hot water did actually scald my hand when I was taking a shower so my wife and I were cautious each and every time we took a shower. During our ten day stay in lovely Hawaii, our room was only cleaned twice by the house keeping staff. On the sixth day, I had to plead with the front desk for toilet paper and towels, and my wife and I had to make our bed in the late afternoons once we determined that housekeeping did not want to do it.

Overall, the cleanliness of this property needs immediate attention. The common areas, such as the hallways on the upper floors either need new carpet or steam cleaned; the walls need to be repainted along with the furniture and d├ęcor replaced.

If you use the hotel parking garage, be prepared to pay $18.00 a day. The hotel does have a rather small pool and hot tub with a hideaway bar. The hotel location is off of Kuhio Avenue in Waikiki about 20 minutes from the actual Waikiki beach. There is also a restaurant attached to the hotel called Vit's Hawaiian Steak House. The food was hot and tasted fine...service was impeccable. Restaurant hint: Order breakfast off of the Al-a-Carte menu this will save some money. There is NO fitness facility in the Maile Sky Court hotel. The rooms do have "free" internet, however, you have to use the ethernet cable...it is NOT Wi Fi wireless internet connection.

Overall, this hotel is run down and needs major renovations. Our room needed new carpeting, drapes, walls painted, furniture, and bathroom fixtures. The Maile Skycourt Hotel is owned by the Aqua Resorts and there are several other Aqua properties in Waikiki. The Aqua Pearl Hotel is pretty much the same as Maile Skycourt...run down and needing repairs.
We chose this hotel as we stayed at the Maile Skycourt during a previous Hawaiian vacation back in 2002. During the 2002 visit, we enjoyed the hotel accommodations and had a great time in Hawaii. Based on previous experience with this hotel, we decided to stay again. Our recent stay was not comfortable nor satisfying, considering the horrible room condition and overall cleanliness.

For those that are considering this specific hotel be forewarned about the cleanliness and room comforts. Personally, there are other hotels and resorts around the Waikiki area that are much nicer and offer better accommodations.

This hotel is comparable to a motel rather than a hotel...kind of like a Motel 6 or rundown Best Western located stateside. If you are looking for a cheap deal and just want a bed and a bathroom...this hotel is for you. If you want decent accommodations that is CLEAN, comfortable, and has up to date ammenities...look elsewhere in Waikiki.
Comments:7 Replies - Latest reply on 2011-03-14
Posted by jktshff1 on 2011-03-14:
Good review
Posted by Nohandle on 2011-03-14:
I can understand someone going back to a hotel after he had experienced a nice stay even after that many years. I don't have to have the latest accommodations but the room best be cleaned daily, fresh towels provided daily, the trash removed daily and that sort of thing. Your room was cleaned twice in ten days? Totally unsatisfactory. Thanks for the warning.
Posted by momsey on 2011-03-14:
Good review. I personally don't need or really want my room to be cleaned every day when I'm staying in a hotel. My bedroom and bathroom at home aren't cleaned every day, so I don't need it done on vacation. But if you want it to be cleaned, it should be an option.
Posted by Anonymous on 2011-03-14:
Very thorough review. This place does sound like a dump.

I'm with Nohandle. The idea of a vacation is for me not to make the bed and be provided with a nice clean place every single day. I feel that's part of what I pay for. A lot of hotels are starting to give you an option of having the sheets and towels replaced every other day. I don't mind the sheets, but I need clean, dry towels every day.
Posted by Anonymous on 2011-03-14:
well they make the excuse they want to save water and resources to be "green" but we all know its because they want to save time and money. If I am staying at a hotel for a few days or a week, I dont expect the sheets to be washed and changed every day, but I do expect my bed to be made, room to be tidy and cleaned on a regular basis. I always give the house keeper a tip at the end of every hotel stay to show my gratitude, but that is definitely part of the bill you pay!
Posted by Nohandle on 2011-03-14:
Agreed Momsey, I don't do that at home either. I don't require my bed linens to be changed daily while I'm at a hotel but I do expect housekeeping to check the room, make the beds, take out the trash, freshen the bathroom and generally straighten the room. No one can thoroughly clean with belongings tossed in every direction but they can at least make an attempt to clean.
Posted by Skye on 2011-03-14:
Good infomative review.

Many hotels now ask you in advance if you want your room and sheets changed on a daily basis, when you check in. The fact you had to beg them to come to do your room after a few days speaks volumes.

Glad other then that, you enjoyed your time in beautiful Hawaii.

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