Aqua Resorts--Maile Skycourt Hotel Complaint - Worse than a Hostel...
My wife and I spent eleven days vacationing in Waikiki from 1-11 March 2011. We stayed in room 2413 and I must say that the room accommodations were horrible for the amount of money we spent during our stay...we expected better than this. The front desk staff was knowledgeable and helpful, however we were not comfortable nor satisfied with the room. Every time we opened the door to our room, we could smell a strong odor of old urine. Plus, all of the linens were thread bare, the pillows were only an inch thick and the mattress was worn and needed to be replaced.
The hot water in the bathroom was totally unsafe, due to the high temperature and the inability to adjust the temperature with the cold water. The hot water did actually scald my hand when I was taking a shower so my wife and I were cautious each and every time we took a shower. During our ten day stay in lovely Hawaii, our room was only cleaned twice by the house keeping staff. On the sixth day, I had to plead with the front desk for toilet paper and towels, and my wife and I had to make our bed in the late afternoons once we determined that housekeeping did not want to do it.
Overall, the cleanliness of this property needs immediate attention. The common areas, such as the hallways on the upper floors either need new carpet or steam cleaned; the walls need to be repainted along with the furniture and décor replaced.
If you use the hotel parking garage, be prepared to pay $18.00 a day. The hotel does have a rather small pool and hot tub with a hideaway bar. The hotel location is off of Kuhio Avenue in Waikiki about 20 minutes from the actual Waikiki beach. There is also a restaurant attached to the hotel called Vit's Hawaiian Steak House. The food was hot and tasted fine...service was impeccable. Restaurant hint: Order breakfast off of the Al-a-Carte menu this will save some money. There is NO fitness facility in the Maile Sky Court hotel. The rooms do have "free" internet, however, you have to use the ethernet cable...it is NOT Wi Fi wireless internet connection.
Overall, this hotel is run down and needs major renovations. Our room needed new carpeting, drapes, walls painted, furniture, and bathroom fixtures. The Maile Skycourt Hotel is owned by the Aqua Resorts and there are several other Aqua properties in Waikiki. The Aqua Pearl Hotel is pretty much the same as Maile Skycourt...run down and needing repairs.
We chose this hotel as we stayed at the Maile Skycourt during a previous Hawaiian vacation back in 2002. During the 2002 visit, we enjoyed the hotel accommodations and had a great time in Hawaii. Based on previous experience with this hotel, we decided to stay again. Our recent stay was not comfortable nor satisfying, considering the horrible room condition and overall cleanliness.
For those that are considering this specific hotel be forewarned about the cleanliness and room comforts. Personally, there are other hotels and resorts around the Waikiki area that are much nicer and offer better accommodations.
This hotel is comparable to a motel rather than a hotel...kind of like a Motel 6 or rundown Best Western located stateside. If you are looking for a cheap deal and just want a bed and a bathroom...this hotel is for you. If you want decent accommodations that is CLEAN, comfortable, and has up to date ammenities...look elsewhere in Waikiki.