RYOBI Compliment - Bad to Good
Had my battery charging over night (they are older and it takes a few hours to fully charge)Awoke to smell of burning electric and plastic. Discovered the charger and battery smoldering and all melted. Called Ryobi cust service On hold for 15 minutes before a person came online. Was immediately cut off. I called back and again was on hold a while. Service representative came on and I relayed the situation. She said that someone would be in touch w/in 72 hrs. That time came and went so I called back. The person I needed to talk to was at lunch and he'd call right away. He didn't. I shot off an e-mail to 2 Ryobi marking addresses I found. I got a call from an engineer w/in 2 hrs. He could not have been any more accommodating. They are sending out replacement batteries and a charger. As he was an engineer, I inquired about my possibly looking to go lithium in the future. He explained this to me and offered to also set me up with lithium batteries and a charger. I started out displeased but now feel that Ryobi has backed their product to my fullest satisfaction.
Sorry to read that others did not have that experience. Perhaps things are changing for the better. I plan on staying with Ryobi as until this situation, their products have served me very well.