Hilton Grand Vacations Club Complaint - Rude Behavior of Sales Manager
PLEASE NOTE: THERE WAS NO RESPONSE TO THIS COMPLAINT LETTER TO HGVC. THEREFORE I AM SENDING IT TO YOU FOR PUBLIC AWARENESS. ALSO I WOULD LIKE TO KNOW THE CORRECT ADDRESS OF ORLANDO, FL BBB.
FEB 22, 2011
5323 MILLENIA LAKES BLVD
ORLANDO, FL. 32839
ATTN: CUSTOMER SERVICE
I wish to inform you of the deplorable way my wife and I were treated by your sales manager, Al, at Parc Soleil, Hilton Grand Vacations Club, in Orlando, Florida.
Our stay there was booked by a telemarketer, from Feb 12 through Feb 14, 2010. We were to attend a sales meeting on Feb 14. Our initial salesperson was a Mr. Rodrigo ( do not know his last name). After his presentation, we felt we had some questions, before we were ready to sign. He called in the above named individual.
During the conversation that followed, [sales manager] asked me if I had ever stayed at a Hilton, to which I answered in the positive. However, when I asked him if I could speak to some satisfied customers of this plan, he became irritated, and stated in a patronizing way, that perhaps I should be “staying at a Marriott or a Wyndham”, rather than a Hilton. I took offense at this statement, and informed him that he had no business telling me where to stay, and that I was no longer interested in either talking with him, or buying into Hilton. I informed him also that I was extremely upset by his remarks and intended to report this to Hilton Corporate Headquarters.
At this point, a corporate representative, Marc approached me, and tried to defuse the situation. I apprised him of the above facts, and asked him if he would forward my complaints to Hilton, which he promised he would.
I feel very strongly, that this kind of behavior by sales managers, or sales agents that represent Hilton, is reprehensible, and deserves condemnation. If Hilton is concerned about it’s image, persons like [sales manager] have no place in representing Hilton. I have already made my concern known in the survey sent to me after my stay.
Tariq Malik, MD
Gardner, Ma. 01440
Cc: BBB, Orlando, Fl.