VRBO Complaint - VRBO does not report Bait and Switch complaints on property websites - property rental
property rental - Complaint
I recently rented property on the VRBO website. The specific VRBO listing I rented was #309174 in South Beach, Miami. VRBO refused to post my review of the property because I did not actually stay in the property shown in listing 309174. The reason I did not get to stay in the property was because the owner engaged in bait and switch. The owner gave us a different apartment in the same building. Although the apartment was not bad, it was not as nice as the one shown on the website and it was on a lower floor that had no view and a lot of night street noise. So anyone considering renting a property through VRBO should note that it is their policy not to publicly acknowledge cases of bait and switch by the owner. VRBO told me that they would discuss the matter with the owner and would note the bait and switch incident in their VRBO file. Unfortunately, prospective renters will never know.