Europcar Complaint - Blacklisted by Europcar in Bordoux for recieving a poor service
BORDEAUX -- Last year we rented a car in Bordeaux, France. When we arrived they were very short stuffed, taking over 45min to get us a car. When they brought us a child seat, despite the fact that we specified that we
wanted a superfix (considered as a safe seat in the UK), they brought a very old style seat. It was impossible to fix and unsafe for our child. When we asked for another seat, they refused to bring it. After spending almost 3 hours in the airport and complaining to supervisors, all of whom were rude and unhelpful, even though they saw that we had a 2 years old child with us, who was very hot and tired, we finally got a marginally better seat (at least we could attach it to our car).
We sent a written letter of complaint on our arrival to the UK, but heard nothing and had no time to chase.
We rented a car in Switzerland this year, which happened to be from Europcar. When we turned up to pick it up, we were refused, as apparently Europcar blacklisted us. This resulted in us spending money on two more taxi rides and wasting 2 hours of our holidays and having to rent from another rental company.
We have no idea how in the eyes of consumer law it is possible when a company takes our money, provides unsafe and unfriendly service, and then blacklists us!