Century Volvo (Service)-Huntsville, AL Complaint - Century Volvo Service Dept. is overprice and sub-par

Review by Sissy_Barb on 2011-03-14
HUNTSVILLE, ALABAMA -- Quoted that repairs would take 2 hours or less. Called 4 hours later inquiring about the vehicle and got a customer service representative with an attitude. When vehicle finally done, noticed that one of the seats was stained and damaged. It appears that someone spilled some kind of a chemical on the leather which began to dissolve it. Informed staff about damage but they tried to convince me that it wasn't them. Even said that the stain looked like it was from "something rubbing against it." Oh, and they charge $110 an hour for labor. I'm just wondering whether the service person who spilled the crap on my seat and failed to clean it up has a PhD. Would not recommend this service department to anyone. Extremely over-priced, lack attention to detail and definitely not worth it.
Comments:1 Replies - Latest reply on 2011-03-16
Posted by Alain on 2011-03-16:
$110 sounds high. Go to http://www.ago.state.al.us/consumer or call 800-392-5658/334-242-7334 (Alabama Consumer Protection Division).

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