Travelocity Complaint - TRY AGAIN..... MAX OUT YOUR CREDIT CARD!!!
I just went to buy some tickets online to go to Denver at the end of the month. I decided to use Travelocity even though I've often bought tickets from Orbitz without any problems. So I choose my flights, pick my seats and enter in my credit info. I'm at the last stage where when I click the button it's going to charge my card and give me my confirmation info. Instead I hit the button and get an error on the page saying something like "Sorry for the inconvenience, your last request did not go through. Try again." An amateur online shopper probably would go and try to buy the tickets again just to find the same error. I instead decided to go to my account info on the site and sure enough the reservation is listed, but when I click it to get the info I get the same error as earlier. So now I'm still not sure if the tickets are bought and payed for because I can't get any real info on it. I waited an hour to see if anything updated or ended up in my e-mail but nothing changed.
When I call Travelocity to my surprise I end up talking with the same Pakistani I talked to a few weeks ago on a tech call to Dell. So I had to go through 20 minutes of having to spell my name and e-mail address over and over again. I literally spelt my last name 5 times before he got it right. Anyway he finally finds that my reservation did go through. When I ask how I am going to get all the flight info he says "As I said earlier sir, It is a problem with the website". He then says he's going to e-mail me the info. 5 Minutes after I get off the phone I get the e-mail. The e-mail isn't even a confirmation e-mail. It's an e-mail that would get sent to a friend. It literally says "Your friend made travel arrangements today at 888 Travelocity and requested that we share the itinerary with you." below that is a minimal amount of info about the flights. This is what I'm suppose to take to the airport.
Travelocity's whole business is about selling reservations online. The website doesn't function properly and when you call for support you have to take a trip to India to find out that if you had followed there instructions of "Try Again" your credit card would have been maxed out beyond belief. I buy almost everything I need online and I'll have to say this has been the worst purchase I've made from any dot com company. Absolutely unacceptable!
What I learned today.
1. Don't try buying items from a new website when you already have a website that has worked fine in the past. I'm sticking with Orbitz in the furture.
2. That guy that follows a script to help you replace computer parts in your Dell also follows a script to find all your flight info.