Frontier Communications Complaint - More Bad Customer Service
Two weeks ago my Frontier broadband communications went dead. To make a long story shorter ...
(1) I had to call them six times over a span of one week to get the problem corrected.
(2) each time I called I had to wait at least 30 minutes before I could talk to a 'live' person.
(3) On one call I thought I was making progress with the representative and the line went dead; I could not believe that the representative DID NOT call me back; Instead I had to call and wait another 35 minutes for a 'live' representative
(4) They finally sent me out a new modem, but it took 4 days to arrive
(5) Several times they said they would call me as a 'follow-up' to my problem; except they never called. ...
Their service is worse than terrible.