Cheapticket.com Complaint - Cheapticket.com Scam And Dishonest Terms
My wife and I purchased an airline ticket through cheapticket.com to travel to Canada on July 30th and return August 4th. The reservation CheapTickets record locator: # is AP270304KBWB6WBE. Unfortunately due to family emergency we did not make the flight and Delta Airline told us to contact cheap ticket about a refund or rebooking. We did and several cheapticket agents told us we can use the existing $964.00 (ticket cost) as credit for a future reservation as long as it was used before May 10th 2011 and we agreed. We were told several times there would be a penalty of $150.00 on each ticket and the difference of $664.00 would go toward our new airline reservation tickets with Delta. We were ok with this as we told by several cheapticket agents this was the normal penalty fee. We call cheap ticket two weeks ago and were told they cannot find the booking in their system so we should speak to Delta Airlines, Delta send us back to cheakticket. I then insist on speaking to several supervisors over this time and they pulled our records, told us all the information related our last reservation but said they cannot rebook the flight because that file was not available.
We have been calling cheap ticket everyday for the past two weeks and kept being told by different Supervisors that the files for that bulk purchase with Delta is purged but will be reinstated in 48 hours. We are now told we will have to make a new reservation using our credit card and the price of the ticket would be immediately refunded to the card once the new ticket is issued. The refund would cancel out the tickets from our credit. I ask how long it would take for the ticket to be issued and was told immediately after the new reservation is processed. I call back to make the reservation today and I am now being told there is an additional $50.00 rebooking fee for each ticket.
Our new reservation was to New York and the ticket price was $249.00 with all fees paid on each ticket (2). Even with the addition $100.00 rebooking fee for both tickets I was ready to set up the reservation because at this point after hours on each call I was ready to get it over with and the $664.00 credit would definitely cover the cost. I again asked and was told before starting the reservation that all funds would be refunded to my card so I gave my card information. Feeling very uncomfortable with doing this before the reservation was completed I asked how much exactly my card would be charged and was told $350.00. I was very surprised by this and ask where this figure came from. I was shocked when I was told this amount would not be refunded on my card. I was told this was to cover the two $150.00 ticket penalty and they were waiving one of the $50.00 rebooking fee. After weeks of being told this would be taken from the existing credit this Supervisor was pulling a fast on me. Ask why this was so she told me they have no way of separating the transactions, cost for ticket and airline penalty. I told her to cancel the transaction. This is so frustrating and upsetting.