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Big Island Toyota Complaint - Oh What A Feeling - Big Island Toyota

Review by aguila on 2011-03-15
HILO, CALIFORNIA -- Big island Toyota would not honor the Toyota factory platinum 70,000 mile extended warranty I purchased from Toyota at the time of purchase from the selling Toyota dealer

the car had 40 k miles on it and had to be towed in

They charged they me $122.00 to diagnose and plug in a loose connector - when I expressed my disappointment at his insistence in this not being a "Toyota Platinum" warranty repair- the service manager held the car ransom for cash payment expressing his fear that I would dispute the charges - makes one wonder how many charge backs they get!
I had to call the police to help me reclaim my car

Avoid these folks cost this just seems to be a churn and burn outfit.- would be my 2 cents worth
Comments:6 Replies - Latest reply on 2011-03-17
Posted by unhappy999 on 2011-03-15:
Unfortunately, a lot of commons problems are not covered by the car warranties. Don't believe it when they tell you everything is covered because it isn't.
Posted by MDSasquatch on 2011-03-15:
Don't overlook the power of google when you are having car trouble. Try typing in the model, the year and a brief description of the problem. A lot of times, you will get a simple fix from the result.

I had a stalling problem on my Caravan, dealer said it was the computer and it was going to cost $$$. Googled the problem and it turned out to be corroded battery terminals. I fixed it myself for a few bucks.
Posted by Anonymous on 2011-03-15:
Good advice, MDS.
Posted by Anonymous on 2011-03-15:
yeah but we dont know who this OP is, it could be a 70 year old grandmother. Like shes going to pop open her hood and try to fix it herself.
Posted by trmn8r on 2011-03-15:
I am surprised a car dealer's service team could refuse to accept a credit card.

I agree with those who said that extended warranties usually do not cover many things. A loose connector may well be one, as it could well be due to a prior repair job by an unknown party.
Posted by Kurizumaru on 2011-03-17:
What was the year term on the warranty? What year is your car? When did you purchase it? What does the warranty paper work say about what is covered and what isn't? Have you complained to Toyota corporate? Some of this info would be helpful.

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