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Skyauction.com Complaint - Good Price If You Are Careful - Extremely Poor Service Always - Customer Service Non Existent
Customer Service Non Existent - Complaint
Resolution Update on 03/16/2011:
Wow!! 99 cents for My3cents.com I was contacted by SkyAuction within 3 hours of this complaint. I had looked for their phone number for 4 days on the internet. The Chief Operating Officer Sal Esposito contacted me via my3cents and sent me his phone number 212-486-1250 ext 122 which is no where on therir website. I know I am a webmaster of two national websites. I called Sal the next day and talked to his represenative Maxine and she was very helpful and concerned that my emails were not answered or addressed. SkyAuction quickly resolved my issues and I am very happy. I hear people say that you have to watch the fees on this site, and yes you do, as you do on most. I will tell you I save almost 1/4 on all trips I take via SkyAuction but then you must know when to quit bidding. You know the fees in advance and if you know what others charge you can save money on this site. The only downside is you do not get to select your departure and arrival times, which was my complaint.
I am very happy with SkyAuction and will keep their phone number safe and a special thanks to Maxine.
Wow!! 99 cents for My3cents.com I was contacted by SkyAuction within 3 hours of this complaint. I had looked for their phone number for 4 days on the internet. The Chief Operating Officer Sal Esposito contacted me via my3cents and sent me his phone number 212-486-1250 ext 122 which is no where on therir website. I know I am a webmaster of two national websites. I called Sal the next day and talked to his represenative Maxine and she was very helpful and concerned that my emails were not answered or addressed. SkyAuction quickly resolved my issues and I am very happy. I hear people say that you have to watch the fees on this site, and yes you do, as you do on most. I will tell you I save almost 1/4 on all trips I take via SkyAuction but then you must know when to quit bidding. You know the fees in advance and if you know what others charge you can save money on this site. The only downside is you do not get to select your departure and arrival times, which was my complaint.
I am very happy with SkyAuction and will keep their phone number safe and a special thanks to Maxine.
I have booked 6 trips with SkyAuction over the last 6 years. The company used to provide service and cared about its customers, but no longer.
The company has changed - they now farm out services, and take no responsibility for problems. The have no phone number available and do not respond to emails sent to their customer service email address.
When you make a booking they send you a confirmation and it has a place to accept or deny the trip, but they do not respond to this action, and charge you for the trip anyway.
DO NOT USE THIS SITE.
The company has changed - they now farm out services, and take no responsibility for problems. The have no phone number available and do not respond to emails sent to their customer service email address.
When you make a booking they send you a confirmation and it has a place to accept or deny the trip, but they do not respond to this action, and charge you for the trip anyway.
DO NOT USE THIS SITE.
Company Response:
Dear Customer, We do indeed have a phone number to contact our Customer Service department, it is 212-486-1250 x 122. You can also feel free to contact me directly at that same number. Without specific details I can't really comment on the situation you are describing in the above complaint, but I can tell you we don't farm out services for any travel related product. Also, if we are offering you an option of accepting travel dates outside of your request, we never charge you if you are unsatisfied with the alternatives. If this is the case, call us today and it will rectified immediately. Sal Esposito COO Skyauction.com
Comments:
Posted by Anonymous on 2011-03-15:
I saw a complaint about this company before. They make their offers seem so cheap, but when you go down and read all the fees they add on, U hardley call it a deal.
Posted by Rebecca C. on 2012-06-29:
I tried to use this company several years ago and I can only recall it was a nightmare trying to deal with them on something that never materialized. Customer service was a nightmare to track down. I thought about giving the site another try to see if service has improved and after browsing the offers and having some questions, I could only get a FAQs page and no phone or email to contact customer service. I have little problem with the fine print with fees and all and that's the responsibility of the customer, though it's very questionable for the service to not be very upfront and obvious with those fees and bury them further down the page. But when an online company makes finding and contacting customer service a chore and doesn't prominently advertise it and make it easily accessible on their website like related sites such as Priceline, Expedia, Travelocity, Orbitz, CheapOAir, etc. etc. etc., do, that's a huge red flag! There's been more than enough complaints where SkyAuction management has been made very aware of the problem and chooses not to fix it.
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