Skyauction.com Complaint - Good Price If You Are Careful - Extremely Poor Service Always
Resolution Update on 03/16/2011:
Wow!! 99 cents for My3cents.com I was contacted by SkyAuction within 3 hours of this complaint. I had looked for their phone number for 4 days on the internet. The Chief Operating Officer Sal Esposito contacted me via my3cents and sent me his phone number 212-486-1250 ext 122 which is no where on therir website. I know I am a webmaster of two national websites. I called Sal the next day and talked to his represenative Maxine and she was very helpful and concerned that my emails were not answered or addressed. SkyAuction quickly resolved my issues and I am very happy. I hear people say that you have to watch the fees on this site, and yes you do, as you do on most. I will tell you I save almost 1/4 on all trips I take via SkyAuction but then you must know when to quit bidding. You know the fees in advance and if you know what others charge you can save money on this site. The only downside is you do not get to select your departure and arrival times, which was my complaint.
I am very happy with SkyAuction and will keep their phone number safe and a special thanks to Maxine.
I have booked 6 trips with SkyAuction over the last 6 years. The company used to provide service and cared about its customers, but no longer.
The company has changed - they now farm out services, and take no responsibility for problems. The have no phone number available and do not respond to emails sent to their customer service email address.
When you make a booking they send you a confirmation and it has a place to accept or deny the trip, but they do not respond to this action, and charge you for the trip anyway.
DO NOT USE THIS SITE.