Apria Healthcare Complaint - Apria Healthcare has incompetent customer service
JACKSON, TENNESSEE -- On 2/9/11 I ordered CPAP supplies and gave my FSA card info. I asked if they accept FSA...they said if it did not go through, they would not ship supplies. We received the CPAP supplies and thought all was well.........
Call #1..."This is Apria. The card you used did not go through. Please call us with another card." I called my FSA...apparently, unknown to me, because I am a postal worker I have to manually submit the charges. I called Apria and explained this. They said they would send a bill for me to pay and then submit to FSA. 3 days later received the bill. Call #2:One day later received phone call..."This is Apria. The card you used did not go though....yada, yada" . I called again....Explained I just got bill yesterday. I reminded them they should not have even shipped product. I gave them my Visa info and I submitted bill to FSA. Guess what??? Call #3:Week later got call.."This is Apria. Your card would not go through". I thought they meant my Visa....I called Visa...It was put through on 2/21/11. I called Apria...they showed payment went through..I asked why the call? They said it could take up to 7 days to reach sytem..I said it had been 9 days! They assured me I would not be called again. Call #4: One week later :This is Apria. Your card did not go through". Called them again. Why do they keep putting it through FSA card when it is already paid in full. Asked where they are located....a call center in India. Asked that they stop calling....Assured it would not happen again. Call #5: One week later. After being transferred 3 times and explaining the situation I finally got a representative. I asked if the computer showed my previous calls. "yes mam". I asked if they showed my payment. "yes mam". I asked why they were still trying to bill my FSA. No answer. I asked why I have been called 5 times. No answer. I asked how we can stop this. She deleted the FSA card info, made a note to stop automated calls. She said that the next time we ordered supplied it should not be a problem. I agreed as there would not be a next time. They had lost a customer. If I receive one more call, The BBB is getting my next phone call! Stay away from this inept company. Pathetic!
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