Cox Communications Inc Complaint - Tired of Poor Customer Service at Cox Communications
MACON, GEORGIA -- I am ticked off at Cox Business Services for my Certified Public Accounting Practice. Cox cable billed me $114 in erroneous charges last month, and I called to get the bill adjusted. I spoke with a lady who identified herself as Sharika on February 16, 1011 at 4:00 pm. For one thing my monthly rate jumped to about $128.18 per month. I had signed a contract with a Cox Sales Representave by the name of Steve on June 7, 2010 at my Business located at 4145 Hartley Bridge Road with two phone lines and Internet serivice at a rate of $100.60, now all of a sudden when I got my lines finally reconnected in January 2011 the rate has jumped. I have some sort of cox connect service fee in the amount of $26.11.
I sent a certified letter to the billing address for Cox to New Orleans, LA and got the signed green card back where it was signed for on February 22, 2011. Sharika at first told me the overcharge for my bill dated February 9, 2011 was for extra features for the amount of $114. Then she could not explain what the extra features were for, and then she told me after I debated with her for sometime that she woudld take care of the $114. Now, I waited to pay for the bill waiting for the adjustment of $114 on my bill. However, I got a new bill today for a total due of $415 because the $114 has not came off. I am getting billed for a late charge I suppose on the prior months bill that I did not pay waiting for correspondence from the company. I am trying to email Steve McGann as he was listed online at a company that has email or inmail accounts set up. However with that company after I went to the trouble of signing up, this company wanted a fee for me to email Steve!
It is aggravating that Cox Communications is not set up for customers to email their person who sets up their business phone lines and Internet Services. I have been dealing with Cox Cable, since I moved to Macon, Georgia in 1981. The Company is a monopoly in the area, and their representatives are not educated who answer the phone when I call 478-784-8000. The service center at Presidential Pkwy in Macon, Georgia did not have my personal information in the computer, and when I went over there to pay my personal cable bill last week, I had to have a guy by the name of Josh take my payment because I could not access my information at the Kiosk. Now, usually, I was told, you have to pay an extra $3.95 or so for a representative to take your payment at the service center. Ridiculous!
Linda J. Poole