Heritage Day Health Centers / N.C.O. Complaint - Neglect of the Elderly

Review by lorne534 on 2011-03-16
This Center bares the look of a great facility, and a name that has grown common amongst the elderly care world. It does not fully live up to those expectations. The lack of staff over the past 6 years have caused the center to go downhill fast. FACTS: The clients have no food to choose from. Dry cereal no milk 99% of the time, outings are scarce no staff. Clients are being "TRIPLE PADDED WITH DEPENDS" because staff are reluctant to deal with incontinence issues of the elderly, BED SORES are common because the NURSING STAFF don't check the clients needs. The nurses sit in their office doors/blinds closed all day?? They have no compassion for the care of the FRAGILE. Staff has to ask two or three times to check a client that's BLEEDING, DIARHEAA..etc They now are minus SEVEN STAFF MEMBERS SINCE JANUARY 2011?? No positions have been filled to date.

One nurse who comes and leaves at will. What happened to caring for the QUALITY of living, and caring for the needs of the elderly? Please read this message....It may be your family member that's in this facility.
Comments:3 Replies - Latest reply on 2011-03-16
Posted by Anonymous on 2011-03-16:
Posted by T on 2011-03-16:
This is sobering, and brought back memories of my mom's short term visits to such facilities. It touches upon several issues. In a hospital, the staff is generally extremely concerned about bed sores and keeping patients active. We observed that in a long term facility, the staff was not as proactive in this regard.

As far as "dry cereal no milk 99% of the time," this is unacceptable IMO. Staffing was an ongoing issue in our experience, primarily due to insititutions having financial issues.

Home health care is what we used to combat this issue.
Posted by momsey on 2011-03-16:
I work in a nursing facility, and while I'm sure things like this go on, I can assure you that it's not the norm. We have annual surprise visits from the state (in addition to other random checks and reports to the state from disgruntled employees) and everything is pored over. Triple-diapering a resident is unacceptable, and obviously only offering dry cereal for meals is ridiculous. There are also minimum staffing requirements.

OP, have you reported any of this to your state or local health department?

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