Heritage Day Health Centers / N.C.O. Complaint - Neglect of the Elderly
This Center bares the look of a great facility, and a name that has grown common amongst the elderly care world. It does not fully live up to those expectations. The lack of staff over the past 6 years have caused the center to go downhill fast. FACTS: The clients have no food to choose from. Dry cereal no milk 99% of the time, outings are scarce no staff. Clients are being "TRIPLE PADDED WITH DEPENDS" because staff are reluctant to deal with incontinence issues of the elderly, BED SORES are common because the NURSING STAFF don't check the clients needs. The nurses sit in their office doors/blinds closed all day?? They have no compassion for the care of the FRAGILE. Staff has to ask two or three times to check a client that's BLEEDING, DIARHEAA..etc They now are minus SEVEN STAFF MEMBERS SINCE JANUARY 2011?? No positions have been filled to date.
One nurse who comes and leaves at will. What happened to caring for the QUALITY of living, and caring for the needs of the elderly? Please read this message....It may be your family member that's in this facility.