Badcock Furniture Pensacola, Florida Complaint - Badcock Furniture Complaint
PENSACOLA, FLORIDA -- I have purchased a daybed that comes along with a twin bed/trundle. It was purchased on 2/5/2011. It was delivered on 2/15/2011. However, the bed was delivered, but not the twin bed/trundle. I ask the delivery man "what happened to the twin bed/trundle piece that goes along with the bed?" He said, "He had no knowledge that there was another piece that was suppose to be delivered." So I then gave Badcock a call concerning the other piece that goes along with the twin bed. They told me the twin bed/trundle piece was on back order and it should be about 2 weeks estimate will be delivered there after(Amber). Then, two weeks came and the piece that was supposed to be delivered was the wrong piece. So I had to give Badcock another call and speak to my actual sales person who served me. Then she goes on by apologizing for the other sales persons mistake. So she orders the right piece that goes to the daybed. She tells me that it will arrive on 3/14/2011 and I need to call her around 10:30am so she can set up a delivery time. When I call on 3/14/2011, there was another salesperson I spoke with and I was told that my sales person was busy and that all shipments does not arrive on 3/14/2011, they would arrive on 3/15/2011. Then she goes on by saying she needs a contact number so they would call me the very next day and set up a delivery date.
When the next day comes around, I, however, did not get a call from Badcock. I call the following day to find out what is going on with my order. When I do call, I spoke to the salesperson (Kourtney) again who served me and she put me on hold for about 10 minutes. Then for some strange reason they hanged the phone up on me. I called back and she (Kourtney) answers and I asked "what happens?" She says that I had hung the phone up on them. Then I asked to speak to a manager. She quickly gets mad so she hands the phone to the owner (Vickey). She gets on the phone then say Kourtney is her granddaughter and she is a very good sales person. Then she says that they are very busy during their income tax season. So she then lets me know that they order will arrive on 3/22/2011, and it will be delivered on 3/23/2011. Wow! I have yet to see what will happen then. They acted as though I was getting on their nerves and they had other customers to serve, but my order has not been completed. I was also a customer. Is this the way you treat all of your customers that you screw up the order, forget them and have them waiting and waiting for their shipment to arrive?
I have a friend who just retired from the military and needs to furnish his whole house. I did not refer him to Badcock. He also knows how much trouble they have been towards me. He says he does not want to even deal with them and will have Roomstogo as his furniture supplier.
Today is Wednesday, March 23, 2011. I have placed a call to Badcock furniture. I was told by the owner Vicky that still they are having a problem with their shipment and it still is on back order until the middle of April. I asked her, do I give Badcock a call or would they call me when ever the shipment arrives? Vicky said, "they would call me and she appreciates my patients."
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