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Fred Meyer Compliment - Above and Beyond!

Compliment
Review by D Kraft on 2011-03-16
NAMPA, IDAHO -- I found a candle centerpiece at my local Fred Meyer store (Nampa, Idaho) that was perfect for a large fundraising event I was working on for my employer. They were beautiful and on sale! The problem was that the store only had three and I needed approximately 75 of them. Julia the store Director went above and beyond to make this happen. She and her employees scoured every Fred Meyer in and out of the state and I had all 75 of my centerpieces in time for the event. These fragile centerpieces were shipped from all over to my local store at no extra charge and the sale price was honored!

This is great customer service!!! Thank you Julia and crew!
Comments:
Posted by justcuz on 2011-03-16:
Wow..That is GREAT customer service!

I love Freddy's too...thanks for posting! I hope you take the time to send a personal thank you note, Julia definitely deserves it.
Posted by littleshorty on 2011-03-16:
Wow! Now that's going above and beyond!
Posted by singsing on 2011-03-16:
I'm a fan too.
Posted by ript on 2011-03-16:
Drop a line to corporate and let them know. It will be documented in the employee's permanent files. I recently sent complimentary feedback to the FM corp. they responded and let me know that my feedback was noted and entered into the employee's file.
Posted by DebtorBasher on 2011-03-16:
That's great! Usually when a customer asks for something like that, they are told, 'We only have whatever is on the shelf' and they don't even check in the stock room (I'm talking about other stores, not Fred Meyer)... I hate when I get that answer...

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