Jeld-Wen Complaint - Mis-aligned door hinges - Exterior door

Exterior door - Complaint

Review by wonytineres on 2011-03-17

I purchased a Jeld-Wen exterior door at Home-Depot in the fall of 2010. After my brother and I installed it (He is a liscensed contractor), we found that the door did not seal completely or squarely with all four edges. In fact, the bottom was off 1/4" at one end and tapered to flush at the other. The entire face of the door was also off about 1/4" at one corner. We had ensured that the entire door was put in level from all angles. The following day, we went to Home-Depot and told them about the issue. They offered to replace it if we brought it in, but we would have to bring in the entire pre-hung door that we just installed. Talk about a hassle. We then looked at the rest of the Jeld-Wen doors at the store that would have met our needs, and saw the same flaw in all of them that we had uncovered the night before. The hinge placement was off. If you measured from the center holes of the screws at both the door and the frame, they drifted toward one edge as you went down the door by the same amount, about 1/8" on both the door and frame. We showed the clerk and he said he would notify "someone". I don't know if that ever occurred. Finally, we went back home and re-drilled the hinges and the door fit fantastic. This is definitely a manufacturing error that could easily have been fixed with the right checks at the factory. I wonder how many other people had the same problem, since all six doors we looked at at Home-Depot had the same issue.