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Blue Water Cleaning And Restoration Complaint - Never Hire The Company Your Ins. Co. Suggests.

Review by kirkbuster427 on 2011-03-17
Crew came out to remove wet floor. made a mess, never cleaned up after they were done. I purchased drop cloth to try and keep things as clean as possible. I had to clean the wholoe house after every visit. saw dust everywhere. time frame was terrible. no call no show several times. said they'd be there first thing in the morning and not show up til 4or5pm. never prepared. had to run to the store several times. couldn't use kitchen sink for about a week. stove was off a few days to. told us to eat out them days we couldn't use the kitchen. never got reimbursed for that! when they put the new floor down it was not level gaps between sheets of wood one peice wasn't even nailed down on one full side. my husband and I did a lot of trying to fix they're shady work. when the worker put the sink and counter back together he didn't hook any of the plumbing back we had a water leak under the sink once again! called several times for them to come out and fix it. after two weeks of playing phone tag I told them I'd bill them. I'll get it fixed. never got paid for that! I've sent this co. a letter and lots of pictures of the mess they left behind. haven't heard from them. we have since put down laminate flooring and it turned out like crap. the worker screwed the counter to the floor from the outside we have screws sticking out at the bottom and trim won't lay flat against the bottom. the first day I stepped on a big screw sticking straight up missing the head so it was sharp! I guess he forgot to pull it up! everything was a mess. I will never have this co. at my house again. i even got to hear a few racial jokes. was not cool with me. all in all it took them a few months to finish the job. in my opinion its not finished. listen up people when your insurance co. says they got someone they use all the time. it really means we get big discounts and save money with these people. at least that was my experience.
Comments:1 Replies - Latest reply on 2011-03-17
Posted by BEJ on 2011-03-17:
As this company was recommended by your Insurance Company, have you called to inform them of the kind of job they did? They might have some pull with said company as they recommend them all the time. At the very least your cost for repairs might get taken care of and hopefully they will never recommend them again.

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