Jeld-Wen Windows Complaint - Jeld Wen screws small Contractor
ILLINOIS -- March 3, 2011
To whom it may concern,
I spoke with Jeld-Wen customer service back on December 13, 2010 with a problem on a bay window that was damaged during shipping or delivery and discovered by my lead installer when the window was un-wrapped for installation. My lead man reported the problem to the home owner P. N. immediately and she notified Home Depot where the window was purchased. I notified your company.
Unfortunately we had to spend over 3 hours repairing the window just to install it. A decision was made after your field representative inspected the window that it needed to be replaced and not repaired. The new window is finally ready to be delivered and changed out and P. N. notified me that Jeld Wen will not pay us to install it. I must say I find this hard to believe that neither Jeld Wen nor Home Depot will foot the bill to install this window.
My company contracted with Mr.& Mrs. N to install and trim 7 windows for $4593.30 and we are a small business and cannot afford to send four men back and replace this window. We are an Installation Master trained company, EPA Lead Certified and the only company in New York State authorized to install Marvin Lift & Slide doors among other certifications. We are small but I believe in training my employees and we get recommended by many corporate suppliers and distributers like PPW, Marvin, Azek and Tyvek because we are honest and professional in our approach to all our remodeling projects.
I recommended your windows and I have partnered with you for a Home Show in the past displaying your product, so I must say I am extremely upset that you will not go the full nine yards and help us help this family get what they deserve. The new window is worthless sitting in their garage.
Please contact me at your earliest convenience.
Douglas E. Dervin, C. R., C. L.C.
Double D Contracting 45 Woodbury Rd Hicksville NY 11810 516-942-0210