Chase Home Finance Complaint - The Most Unreasonable Decision Making People in the Finance Industry.
NAPLES, FLORIDA -- My wife and I have have had a home equity line of credit with Chase Home Finance for years. Although our minimum monthly payment is roughly $95.00, we have been paying $1,000.00 to $1,500.00 monthly. In April 2010 for some reason we failed to remember to make our payment. (We believe the statement was never received.) Upon discovering our error in May 2010, we immediately made two payments of $1000.00 each. Due to our error, Chase Home Finance has closed our line of available credit. They refuse to re-open our line even though we have explained our error, and continue to make payments over ten times the minimum due!
Now, Chase is demanding, copies of three years W-2 forms and tax returns, as well as every pay stub thus far in 2011. In addition, they are demanding we sign a form allowing them to receive verifiable tax returns from the IRS, as if we are dishonest in supplying our copies to them. On top of it all, every individual we have dealt with in trying to clarify this nightmare has been disinterested in helping us resolve this issue, uncaring, and rude! We have more than enough funds on deposit with Chase Bank to easily pay off the outstanding balance.
Today we are closing our savings account with Chase Bank. Our checking account will soon follow. In the near future we will obtain a line of credit with a competing financial institution, pay off Chase, and be done with them forever. My advice to anyone who reads this...DO NOT ENGAGE IN ANY BUSINESS DEAL WITH CHASE HOME MORTGAGE!! The personnel at Chase are unreasonable, rude, and simply don't care about their customers.