Rothrock Dodge Complaint - Never Again - 2003 Neon SXT

Review by cs772 on 2011-03-17
ALLENTOWN, PENNSYLVANIA -- I bought a 2003 Dodge neon sxt back in 2007. I was told only one owner and no mechanical problems. Car was listed at around $8000. Three days after I bout it, I noticed a good amount of transmission fluid on the ground, so went underneath and saw that the trans pan gaket was hanging down. So I took a closer look all over the car. both front tires wer bald on the inside from needing an alignment, on front tire had a massive bubble in it due to not being balanced properly, 3 engine mounts were in severe need of replacement, one back tire had a leak, and the frotn rotors were severely torn up.. I called to see if anything could be done but got told that I had to pay for all services. these were all preexisting conditions. I talked to other dealers around me and they said even though I bought it "as is" these are all problems that should have been dealt with before the price sticker was ever put on. I have heard of similar problems dealing with all of rothrock.

Then not even a full yr passed, I took it in to get my free state inspection. They told me it failed due to needing a new steering rack. It would at least cost me $800 and I would have to rent a car for several days. I work in a garage. The parts cost $200 total at advanced auto parts, is kept on stock, and the repair takes about an hour, plus time (45 min max) to do the alignment. so where is $800 dollars coming from? Plus, uhnless the steering rack is leaking, you have to take it for a test drive in order to see if the rack needs replacement. They did not do that, and there was no leak. I took it to another garage for second opinion, and they said it was fine. it passed inspection and emissions with flying colors.

Then I replaced the front brake pads and rotors. no problem there. I have drums on the back. Did not check them but ordered new shoes. Would not get them for a day so left those alone. As I was driving home with my kids in the backseat, car suddenly braked hard, but I did not touch the brake. Turns out that the shoes had fallen off on the driver side. Had to tow it to work. Took the drums apart and what do you know? they had been replaced recently (before I bought the car) but the springs were wrapped around and rusted. pass side shoes were about to fall off as well. Called rothrock left message about 20 times, emailed several times, no response. Checked, 13 reports on the vin. Rothrock showed me a Carfax listing only 4. Was promised Carfax was in folder, but when I went looking, it was not in there, requested several time a complete Carfax, but surprise, surprise, no one responded. I will never go back and I still owe money. Now I find out a common problem with dodge/Chrysler vehicles- blown rings and valves- is a problem I'm now having. I cannot afford to fix. I no longer have warranty, and even if I did they would tell me that the "Powertrain" warranty doesn't cover the head.
Rothrock, you just lost another customer. I don't know how you have an A+ rating with bbb, but it should be an f.
Comments:7 Replies - Latest reply on 2011-03-18
Posted by saj80 on 2011-03-17:
You say your work in a garage, and it sounds as if you are mechanically inclined, based on information you give. However, it also sounds as if you failed to properly inspect it prior to purchase, which, of all people, a good mechanic should know to do. You also infer that you didn't comprehend that used car purchases are "as is", another factor anyone associated with the automotive industry should know. I am not defending the dealer, but their main priority is to sell vehicles, and unless a vehicle has a safety issue that could affect the driver, they usually don't care much else about the condition as long as they can get if off their lot. You made a lot of mistakes, and it is now creating a financial problem. You don't have a lot of options outside of fixing the car and learning a very good lesson.
Posted by cs772 on 2011-03-17:
at that point i was only a lube tech and had to rely on others about my car. this car has sure taught me a lot though.
Posted by Anonymous on 2011-03-17:
You bought this car 4 years ago and just now complaining about it? Your first problem was trusting a used car salesman and not checking our the vehicle before you bought it. At this point there could be different owners and management at this location, so...
Posted by saj80 on 2011-03-17:
While an expensive lesson, you will never forget this when buying a vehicle in the future. At a minimum, when purchasing a used vehicle, always get a Carfax report (you can get this on your own, at your expense, if the dealer won't provide one) and have a trusted, independent mechanic inspect the vehicle. Get everything in writing regarding repairs, etc. Again, good luck.
Posted by leet60 on 2011-03-17:
"I was told only one owner and no mechanical problems. " My first thought, was if it was not put in writing, you can always suspect it is a false statement. Second, any time you buy a used car, if the selling party is not willing to let you take the car for an inspection at a mechanic of your choice - that is a big red flag. It is always something you should do when buying a used car.

Finally, in 2007 the asking price of $8000 should have been a big red flag. At that point the car was only 4 calendar years old. Today, at 8 years and 100,000 miles the suggested retail price is around 4900.00.
Posted by Starlord on 2011-03-18:
I was a grease monkey at a Ford dealership once, and even I knew to have one of our mechanics check out a car I intended to buy. I did not buy it after he told me what was wrong with it. You can't have it both ways. You either work in a shop, have some mechanical skills and could tell it was a lemon, or you were totally in the dark about what might be wrong with the car. I agree, four years later is a bit late to be crying about being rooked.
Posted by Anonymous on 2011-03-18:
I don't think it matters if the car was bought 4 years ago or 4 days ago.

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