Rothrock Dodge Complaint - Never Again - 2003 Neon SXT
ALLENTOWN, PENNSYLVANIA -- I bought a 2003 Dodge neon sxt back in 2007. I was told only one owner and no mechanical problems. Car was listed at around $8000. Three days after I bout it, I noticed a good amount of transmission fluid on the ground, so went underneath and saw that the trans pan gaket was hanging down. So I took a closer look all over the car. both front tires wer bald on the inside from needing an alignment, on front tire had a massive bubble in it due to not being balanced properly, 3 engine mounts were in severe need of replacement, one back tire had a leak, and the frotn rotors were severely torn up.. I called to see if anything could be done but got told that I had to pay for all services. these were all preexisting conditions. I talked to other dealers around me and they said even though I bought it "as is" these are all problems that should have been dealt with before the price sticker was ever put on. I have heard of similar problems dealing with all of rothrock.
Then not even a full yr passed, I took it in to get my free state inspection. They told me it failed due to needing a new steering rack. It would at least cost me $800 and I would have to rent a car for several days. I work in a garage. The parts cost $200 total at advanced auto parts, is kept on stock, and the repair takes about an hour, plus time (45 min max) to do the alignment. so where is $800 dollars coming from? Plus, uhnless the steering rack is leaking, you have to take it for a test drive in order to see if the rack needs replacement. They did not do that, and there was no leak. I took it to another garage for second opinion, and they said it was fine. it passed inspection and emissions with flying colors.
Then I replaced the front brake pads and rotors. no problem there. I have drums on the back. Did not check them but ordered new shoes. Would not get them for a day so left those alone. As I was driving home with my kids in the backseat, car suddenly braked hard, but I did not touch the brake. Turns out that the shoes had fallen off on the driver side. Had to tow it to work. Took the drums apart and what do you know? they had been replaced recently (before I bought the car) but the springs were wrapped around and rusted. pass side shoes were about to fall off as well. Called rothrock left message about 20 times, emailed several times, no response. Checked is-it-a-lemon.com, 13 reports on the vin. Rothrock showed me a Carfax listing only 4. Was promised Carfax was in folder, but when I went looking, it was not in there, requested several time a complete Carfax, but surprise, surprise, no one responded. I will never go back and I still owe money. Now I find out a common problem with dodge/Chrysler vehicles- blown rings and valves- is a problem I'm now having. I cannot afford to fix. I no longer have warranty, and even if I did they would tell me that the "Powertrain" warranty doesn't cover the head.
Rothrock, you just lost another customer. I don't know how you have an A+ rating with bbb, but it should be an f.