Enterprise Rent-A-Car Complaint - Never Again - 4750 Leetsdale Dr, Denver, CO
DENVER, COLORADO -- I rented a car from a location in town to drive out-of-state for a funeral. I called them several hours before the rental time to ask if they could pick me up from my home 8 minutes away (since the website guaranteed a pick-up). I was told that they did not drive more than five minutes away to pick up customers. When I arrived at the office, after getting there myself, two people were off to the side talking on the phone, with nobody at the front counter. Nobody acknowledged me at all while I stood there for 10 minutes, not even to say they would be right with me.
I returned the car a few hours early and was given a receipt for the rental amount. The agent checked the mileage and turned the car on to check it out before giving me a receipt. 2 hours later they called me at home to say that the backseat of the car was dirty and that they wanted to charge me $75 for orange juice that was spilled inside. So far I have declined, waiting for them to call me back and tell me what some carpet shampoo might actually cost. I have bought it before, for about $3.