Lumber Liquidators Informative - I appreciate the Reviews
I will be installing Hardwood floors at my home in a few months. I've seen many commercials on TV advertising Lumber Liquidators. Recently, a Lumber Liquidator was opened in Davenport IA. So, my wife and I decided to check the place out. Big Mistake, the people who worked there were ridiculous. They couldn't answer our questions. Now today, I'm browsing the net and luckily run into this website with all these reviews. Thanks You, Thank You, Thank you.... I feel horrible for all the awful experiences you guys have had. I WILL definitely go somewhere else.
Menards...Lowes....anywhere but Lumbar Liquidators. Thanks Again for the reviews. You guys saved me a lot of $ and headches.
Company Response on 03/18/2011:
We thank you for your comments about the store and the Regional Manager / Director will be notified about the shopping experience. I would like to add that you can search our competitors, in fact any retailer and find negative comments, so making a decision to shop competition would mean you truly haven't viewed all the online complaints, but that's a right we have in this country and we're all grateful for having the freedom of choice. We stand before the manufacturer as an advocate for our customers. Search the brand names of our competitors and there you will find the complaints about product concerns hidden within the manufacturers - We're not hiding and support the warranty when a product concern warrants. Having shopped every manufacturers warranty and installation instructions, the best advice for you would be to shop for price, then READ the manufacturers warranty and installation instructions before you buy instead of relying on sites where the postings of those who often ignore such key information reside. We stand behind our products and warranties, but the consumer has the obligation to understand the purchase and follow the directions and we're equally frustrated when a problem occurs when this information is not followed, or ignored entirely. If your shopping experience was less than ideal at the store - there's no excuse for that and we'll look into it right away!
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