Removal Group Complaint - Removal Group = Thieves

Review by katie_c on 2011-03-18
SUTTON COLDFIELD B75 5BT -- I am making an international move. I was going to go with Removal Group. They were very friendly. They were not very professional as they ignored some of my questions, but quite friendly. I changed my mind after I sent them a 150 euro deposit the same day that I cancelled.

They were immediately extremely rude. They refused to give me my deposit back and gave me tons of attitude. On their website they have this claim.

27) If you cancel or postpone more than 14 days before the removal date then there shall be no charge payable by you. They called me and were very condescending and passive aggressive. I made a complaint.

They called me twice (I did not answer) and sent me a rude email, again refusing to give me my deposit AND being insulting about the fact that I switched to a different company after I made my deposit!

They are terrible thieves! Imagine what kind of service I would have received had I actually went with them and let them pick up my belongings!

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