Ashley Furniture Complaint - Mislead on Warranty
MARIETTA, GEORGIA -- We purchased a leather sofa, loveseat, and chair. The leather color started coming off. I called Ashley to complain. Make a long story short. They finally agreed to replace. We went in to pick out another set. We picked out a higher quality hoping this would not happen again. I told the salesman my concern about the color coming off again and was told that they had a 5 year extended warranty that would cover this in the future. He said it covered everything, even if you caused the damage. We agreed and paid around $200 for the warranty. After 2 years this started happening again with the color of the leather coming off. We were told the extended warranty would not cover this. It looks as though we were not the only ones told a lie about the warranty. I believe there needs to be a class action suit brought against Ashely Furniture for misleading their customers.
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