Best Buy Complaint - Geek Squad Scam - Computers
I purchase a new laptop from Best Buy 3 months ago and began having problems last week. I also paid in advance for their highest level of the Best Buy Geek Squad tech support. Their Geek program is a complete scam. I phoned yesterday for assistance and was transferred to 7 different "Geek Squad" experts and not one of them knew how bluetooth interfaces with a laptop! Each one of the techs??? spoke very poor English, were very difficult to understand and just passed me on to different depts which were all really in the same dept just different people. They kept promising to get me to the elite "Black Tie" tech support line but said they were required to troubleshoot my problem before transferring me. Twice I was disconnected. After almost a hour of my time, NO "Black Tie" support, being placed on hold 3 times, I decided just to return the laptop to Best Buy, which is still under warranty, and buy elsewhere! Do not get caught up in Best Buys "Geek Squad Scam"!!!!!!!!!!! Apple store here I come!!