[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
Holland America Cruises Complaint - Horrible Customer Relations - Cruise on Holland America
Cruise on Holland America - Complaint
We are so disappointed in the customer relations of Holland America.
We went on the Zuiderdam and the room was disgusting and the plumbing did not work. Burn holes in the furniture! Terrible and condescending service in the dining room. Finally they moved us on the 8th day of a 10 day cruise. Charged us for mini bar we did not touch! RUDE And when we got home... they do not want to deal with you! Wrote letter after letter, faxes and made phone calls. They do not even give you the courtesy of a return phone call!! They finally they tell you ....you can have a 2 category upgrade on a future cruise. We wanted to speak to this about this accommodation.. Called 10 TIMES!! NO RETURN PHONE CALL.
Holland America is rude and relentless about NO CUSTOMER SERVICE!!
We went on the Zuiderdam and the room was disgusting and the plumbing did not work. Burn holes in the furniture! Terrible and condescending service in the dining room. Finally they moved us on the 8th day of a 10 day cruise. Charged us for mini bar we did not touch! RUDE And when we got home... they do not want to deal with you! Wrote letter after letter, faxes and made phone calls. They do not even give you the courtesy of a return phone call!! They finally they tell you ....you can have a 2 category upgrade on a future cruise. We wanted to speak to this about this accommodation.. Called 10 TIMES!! NO RETURN PHONE CALL.
Holland America is rude and relentless about NO CUSTOMER SERVICE!!
Comments:
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- We will never do a holland cruise again ! - ms zaandam cruise
- Holland makes out on it's cancellation policy - cancellation policy a racket
- Holland America Taking our money - poor customer service - Alaska Cruise
- Holland America... cold, heartless and unfair!
- Poor customer service - if you are not on the ship you are nobody