Rite-Aid Pharmacy Complaint - Where have the good caring people gone?
DOWNINGTOWN, PENNSYLVANIA -- I wanted to write a review on my experience this morning, and this one will be the first of many that I post out on the web. People should be aware of the mal-treatment happening at this Rite-Aid drug store.
I went in this morning to pick up my Antibiotics that I had dropped off two days prior, and to get Monistat, which every woman knows is embarrasssing enough to have to buy. For some reason they did not have my Insurance information on file, even though I had used the same Pharmacy for 5 years? Well, I could not find my insurance card, so I had to request one before I could go back and get my meds. I printed a copy of the temporary card right off my Benefits Website at work.
I walked up to the counter greeted by a woman who clearly had no interest in welcoming me, or even cracking the smallest of smiles. I felt as though I was an instant inconvenience. She said, "Pick up?" I said yes and gave her my name. She then looked in the pouch and threw it over the other counter yelled over her shoulder "re-bill!" So now I’m pretty confused because I don’t what that means, but had already handed her my insurance paperwork.
So another lovely bundle of happiness goes over and picks up the prescription and is typing something into her computer I walk over 3 feet and stand in front of her. She looks up and says, "Can I help you?" I am now thinking to myself, "Am I missing something, what's wrong with these people?" I tell her she working on my prescription paperwork. She says, "You need to stand over there", pointing to the next stall. (maybe a foot away) So I take one step to the left where she insisted I needed to stand. Now 2 minutes go by and she screams my name out like I'm not standing in front of her. She says "I cannot get your insurance information in here it isn't working". Well now I've reached my wits end. I ask her politely to retrieve my prescription and I will take my business elsewhere. She goes and retrieves it, and hands it to me. I turned to walk away, leaving the Monistat on the counter, and one of the ladies makes a remark about me and the product and the entire pharmacy broke out in laughter. Please put yourself in my shoes and tell me this isn’t the most humiliating situation. I couldn't do anything but run for the door I was so embarrasssed.
I plan to take this as far as I can to ensure that no one else experiences what I went through today. I am appalled at the lack of humanity. I researched Rite-aid on line and found it funny that their "Code of Ethics" is easily found. Have these people read this? Should they be serving the people of our community? When one walks into a pharmacy it is likely they are ill, and on top of feeling bad they have to deal with incompetent staff who could care less about us as customers or human beings.
Needless to say I took my prescription to Wegman's Pharmacy, was greeted with a smile, treated with respect, and there were NO ISSUES with my insurance, I had my prescription in 10 minutes. This company will also receive reviews from me, in the highest of praise. Rite-Aid should be ashamed of the people they hire. I am writing a letter to Corporate, and to my local newspaper. I was humiliated and I won’t stand for it.
Thanks for reading this.