Jeld-Wen Complaint - Jeld Wen Patio Doors = Garbage
I purchased Jeld Wen fiberglass patio doors in January of 2010, because they were advertised as hurricane proof (high DP rating). All three doors arrived about four weeks later. Upon opening the crate, the center door assembly was damaged. Bad packing?? Jeld Wen sent me another door assembly about four weeks later. Meanwhile, I have to cover the big hole in my house with plastic. Did I mention that this is in the winter? Two of the doors that originally arrived were similar, while one was different in appearance and construction. I spent about two weeks with the Area Rep trying to figure out why one was different when they were all ordered at the same time. Well, we finally got everything installed just in time for spring, what a time frame(sic).
Now, a year latter, everything is failing. The doors are leaking around the glass, The one assembly was so badly warped, even Jeld Wen couldn't deny. Now the warranty people are denying that there is any manufacturing defect and are wanting to replace with same item. With 100% failure, I am not too excited with replacement with same product. They have graciously (sic) offered to give me vinyl patio doors at 50% off. My cost to install!! I guess the one customer, does not honor warranty, door, was right. If you buy their product, you will have to pay to completely replace them.
The saga continues...... I guess I have to pay for complete replacement. My confidence in their product is zero. My floor in my bedroom is constantly wet when it rains. All I have gotten is run around and bad attitude. Should have gone with Milgard!