Ace Car Rental Complaint - Do Not Use- They Are Fradulent - Unauthorized Charges On My Bank Account

Posted by Alain on 2011-03-20:

Let us know how the litigation and bank investigation turns out!

Posted by Busybea on 2011-04-04:

Same thing just happened to me, I rented a car they held $404 on my card then when i returned the car they refunded me $300 fine they kept what I owed but a week later the charged $300 again on my card I'm glad I check my statements I called my card company they informed me to try and resolve it with the merchant (ACE) before I fill out a dispute form. I call ACE they say they only show the charge then a credit NOT another charge for $300 then refer me to their accounting department some local (714) number I call and the accounting dept ask how much was the charge for and then say something about it being a customer service related issue and they transfer me to customer service they pick up and says to hold while they look up my account this before even getting my name or reason for my call I hold for about ten minutes she takes my name and looks at my account and says that it is something I need to resolve with my bank to file FRAUD that this is common that this is happened before, so I ask why are they not informing customers of these fraud charges why are they not letting anyone know they said they are not aware of it till the customer calls to question the charges. Why not warn us before we rent the car you might see some unexplained charges if you do please give us a call.