Filiberto's Vista, Ca Complaint - What is going on? - Food Service
VISTA, CALIFORNIA -- This place is horrible the place smells worse than construction port-a-potty's. I've tried eating there and almost threw up last time I was in there. I always use the drive thru but won't ever return there again. the staff in the drive thru are incompetent I always have to make sure the order is right at the ordering speaker then when I actually get their food oh and don't worry about contact info or a receipt if you drive off without making sure they've done their job right only to make the food you ordered they don't provide you with one at all nor do they care about the customer. you can also forget about customer service if you do have a complaint.
I just found out this is a family owned business so there are no real rules guidelines or poilicies nowhere to complaint to or so they think, to be exact the young man that I spoke to with no regards to messing up my order again said he didn't care wether I made a formal complaint or not as a customer and providing this place money to stay in business I said I wouldn't retuen and he lost me as a customer.
His reply was that they have many customers, he also said he wasn't authorized give me any phone number to any one higher than himself he claimed to be the supervisor the shift manager the general manager and most importantly the owners grandson (makes you wonder) they only have just one good item but it takes exact precision to be able to get it and it be served right. which it wasn't the food I spent my money on smelled like dog food was super soggy, the fries tasted old and stale and I only live about 5mins away with plenty of cheese and carne asada thats all that was in the $10 priced box well that might not be so bad but I ordered carne asada chips that comes with guac, cheese, sour cream, beans, chips and carne asada so yeah not good at all but if I go to a Mcdonalds, Burger king or other food chain or restaurant and I where to have gotten a wrong order they of course give you a receipt so you can call as well as a number to call for surveys and or corporate numbers well I don't believe they know what this is because after talking to this young man he was inshock and disbelief that someone would know what to do in case of something going wrong in a typical situation in business.
I also want to point out that I have spoken to the owner and her son once before also to complaint and the owners son said that since they mess up so badly and so often the next time they messed up he would give me free food for a month and take it out of his employees check(son, the same young man I spoke with) I didn't visit them for quite sometime but never the less when I did return they messed up yet again thats when I had the unpleasantries of the owner herself told her what the last occurrence was her reply was that man is no linger in charge I am and I wasn't getting free food to which I replied all I want is my food right just when I order it she said fine bothered at the fact that I would even bother her with a complaint and tonight is not any better that young man doesn't care hes got plenty of things going for himself as the general manager to his granmas and fathers business where he can do as he wants its time people say something when we don't receive right service specially in these times where other businesses are going out of business or people don't have money to just throw away when all one wants to do is treat yourself these types of businesses don't deserve nor will get my money