Cricket Informative - Cricket Rips Off Customers Paying Online - Broadband
There are several ways to pay your monthly bill. If you choose online, there is no fee. For payment at store, there is a $3.00 fee. I've been successfully paying online for six months. This month, when I submit credit card info, a window pops up and asks if I want to pay my bill. I click yes, the pop-up goes away, and I am back to the screen where I need to click on submit.
Went to Cricket store to complain and they told me company is changing software and there is a problem. Told me I could pay in store. Refused. Asked for mailing address. Got and was told that check need to be mailed 10 business days before due date or it wouldn't be posted. Too late for this. There is a $15 reinstatement fee if they cut you off. They told me I could pay for three months and get a month free. Since $120 is not in my budget, I declined. Overall, the person who "helped" me was not customer-service oriented. Instead, he defended the compnay and minimized my complaint.
Three dollars times thousands of customers is a tidy little sum, isn't it?