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Cricket Informative - Cricket Rips Off Customers Paying Online - Broadband
Broadband
There are several ways to pay your monthly bill. If you choose online, there is no fee. For payment at store, there is a $3.00 fee. I've been successfully paying online for six months. This month, when I submit credit card info, a window pops up and asks if I want to pay my bill. I click yes, the pop-up goes away, and I am back to the screen where I need to click on submit.
Went to Cricket store to complain and they told me company is changing software and there is a problem. Told me I could pay in store. Refused. Asked for mailing address. Got and was told that check need to be mailed 10 business days before due date or it wouldn't be posted. Too late for this. There is a $15 reinstatement fee if they cut you off. They told me I could pay for three months and get a month free. Since $120 is not in my budget, I declined. Overall, the person who "helped" me was not customer-service oriented. Instead, he defended the compnay and minimized my complaint.
Three dollars times thousands of customers is a tidy little sum, isn't it?
Went to Cricket store to complain and they told me company is changing software and there is a problem. Told me I could pay in store. Refused. Asked for mailing address. Got and was told that check need to be mailed 10 business days before due date or it wouldn't be posted. Too late for this. There is a $15 reinstatement fee if they cut you off. They told me I could pay for three months and get a month free. Since $120 is not in my budget, I declined. Overall, the person who "helped" me was not customer-service oriented. Instead, he defended the compnay and minimized my complaint.
Three dollars times thousands of customers is a tidy little sum, isn't it?
Comments:
Posted by janepantyhose on 2011-03-19:
Since you can't pay on line because of their problem, it seems to me they should have certainly waived the $3 fee until things are fixed. Requiring to pay the additional fee, is just not right.
I imagine you have the service with them because of there being no contract, but have you already checked to see if another service might available and as good? I'd be leaving Cricket if at all possible. Thanks for your review.
I think Cricket is unlimited usage, but DataJack offers 3G service, no contract, but has a 5G limit. Might that work for you?
I imagine you have the service with them because of there being no contract, but have you already checked to see if another service might available and as good? I'd be leaving Cricket if at all possible. Thanks for your review.
I think Cricket is unlimited usage, but DataJack offers 3G service, no contract, but has a 5G limit. Might that work for you?
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