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Cloud Services Depot Complaint - Stay Away from Cloud Services Depot

Review by mkjguid on 2011-03-19
ENCINO, CALIFORNIA -- My company used Cloud Services Depot formerly Secure My Company to augment our own IT services and help delivery technical support to our customers over the phone. What we got in service and dependability was not what we bargained for. Their service was awful! On April 1, 2010 (which was Thursday a business day) we noticed that our 800 number - issued by Cloud Service Depot was not receiving calls. We promptly notified Cloud Services Depot's Operations Manager Nick about the problem. It was not until the following day that our service was fully restored. The only explanation we were given was that our toll-free number has been "accidentally" set to a Per Minute account in the backend systems instead of unlimited. When we asked for a refund because of this poor service our account was promptly closed by Cloud Sevices Depot. We complained to the Better Business Bureau but the company has yet to refund our money for the poor service we received.

Any company considering using this company for technical support should think twice - they're no good!
Comments:1 Replies - Latest reply on 2011-03-22
Posted by gmsliveexpert on 2011-03-22:
Hi there,

I am sorry to hear about your experience with CSD.

If you are still open to the idea of an outsourced MSP Help Desk and MSP NOC, you may want to check out our offering – www.gmsliveexpert.com

If there is anything we can do to help you design an appropriate outsourced option, please do not hesitate to contact us.

Best Regards,

Dan Goldstein

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