Lowe's - Meriden, CT Complaint - Installation Horror
MERIDEN, CONNECTICUT -- Went to the showroom in Wallingford Ct that Lowe's uses for one of its granite dealers. I can't mention names (so this site says) but it wouldn't be too hard to find out which they use. We picked out the Venetian Gold, just beautiful, nice and smooth.
This granite company sent out a great guy to take all his measurements needed for the kitchen countertops, I was very impressed to say the least. One week later Huey & Duey showed up to install them.
Within 7 minutes of arrival, they decided the old countertops must have been glued on (not), took their crowbar and popped off the fronts, still leaving the backs in place..They took the front of the tops and with one quick jerking motion off they came, as well as the sheetrock, leaving behind a medium size hole in the wall.
I was hoping the 4 inch backsplash would take care of hiding this mess after it was fixed (by them).. Well, my husband asked them if they planned on fixing what they had done, the kid asked if "we" had any compound, hello... they do this work all day long, don't carry this product with them?
The answer I got was " we aren't responsible for damage".. OMG, I couldn't believe my ears! Well next thing I know the kid is trying to cover this hole, never replacing the sheetrock or anything, just trying to stuff this hole with compound,,,I asked him to go get me the old backsplash in hopes of finding something left that could maybe fill in the hole. He came back with a piece of the sheetrock paper backing,,I told him what had to be done in order to fix it and I would take care of it,,well no, they had x amount of time to get the job done and waiting for me to do it the right way was not conducive to them.
Next thing I know this kid takes the paper and sticks it on the hole and covers it with compound, then proceeds to caulk the 4 inch backsplash, and push it in place, however, it sunk in,,like I knew it would.
Wait it gets even better folks, now they decide they are going to finish cutting the sink inset in the house and not to worry they use a special vac so the dust will not fly all over.
I have to tell you, the dust was flying as soon as they turned the vac on from previous jobs they had done that morning, I swear they didn't have a filter in it. Sparks are flying like crazy as well.
They dusted down the countertops, then threw on this sealer, told us it would have a haze within an hour, then we were to wash it down with soap and water, if the haze didn't come off, use steel wool!
So after cleaning everything up from cabinets, wood floors, washing all the curtains, we noticed, no haze appearing at all, so we washed them down anyhow. While doing so, the sponges and papers towels are snagging on these tops. I could stick my finger nail in some areas.
I went to the phone and called Lowes, expressing my concerns on what had happened and what I was seeing. She said she would call the company and the next day I heard from them. She told me as I stated they are not responsible for any damage done.
Isn't that wonderful that you pay so much money for these countertops and installation and these people can just come in, leave holes and walk off into the sunset? I thought they were the pros, that's why we paid so much for this service. The next day Lowes called and said they wanted to send someone out to fix the problem,,sure, what am I stupid, more holes in the walls as they try to pull off the backsplash, it should have been fixed right when it happened.
People stay with your Mom & Pop business people. The large outfits could care less about who they send to do the work. We learned an expensive lesson and it will never be repeated.
As they say, "you get what you pay for".
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