Kroger Supermarket at 5151 Buffalo Speedway in Houston Complaint - Customer Service, Common Courtesy
HOUSTON, TEXAS -- Tonight I had a bad experience at the Kroger Supermarket located at 5151 Buffalo Speedway (phone 713-661-8305) There were three couples in line at 9:50 waiting for service. I assumed that the deli meat being cut was for the customer in front of me. When the clerk was done, He said he got off work at 10:00 and was leaving. He wasn't sure who was suppose to cover the next shift, but it wasn't him or his problem and he was gone. I asked two gentlemen in the Artisan Bread area which was next to the Deli. I asked them what time the Deli closed and the said it is open 24 hours and then laughed. One of the gentleman's name of Edwardo and he did not speak English. Finally, the manager on schedule at that time came over after he had been paged. His name was Andrew Hamilton. He was helpful and apologized for any inconvenience we had endured. He is a fine manager and an asset to your company.
I personally will probably go back to Randall's or HEB. They are both witin a mile and so far I have not experienced rude behavior.
Thank you for listening.
4100 Southwest Freeway #464
Houston, Texas 77027