Wyndham Vacation Resorts Complaint - Wyndham Empty Promises Beware
We are timeshare owners since 1978 buying into Fairfield resorts in 1994. Since Wyndham took over and started the points system we gradually upgraded our membership to Presidential Reserve. We did this because of the Wyndham buy-back provision. After doing some research, we found the buy back deal is not guaranteed as promised. They would buy back at maybe their price terms. Our first big disappointment with Wyndham. During our last visit to Williamsburg, our assigned member services contact person had another great deal for us. We had previously told him we wanted to sell our timeshare with Diamond Corporation as we didn't need the points due to our over 2 million points we had as Platinum VIP presidential reserve. He said Wyndham ahd this new program that would give us more value in trades than we could get on the open sales market for our Diamond points with the additional purchase of Wyndham points and Wyndham would pick up the maintenance fees. We bought into the deal. Now 6 months later and a new year, we still have our Diamond timeshare and had to pay that maintenance fee and were told there were legal issues with the plan we purchased, but it would take place soon. We visited N. Myrtle Beach last month and were invited to a "Member Update" during that meeting we inquired about the program that we had bought into in Williamsburg, the member service guy said that Wyndham never had that program and never will, long story short, he said that were lied to and that the best remedy for us was to purchase a few more points so Wyndham could credit our full purchase price on the previous sale and he would double the points from the old contract and add the new points and we would me made whole.
When we looked over that contract, we found the points were not as promised and deicded to cancel. After numerous phone calls to the "salesman" we decided to make another trip to the office and gave notice to cancel. We were contacted by another supervisor from N Myrtle who told us that Wyndham indeed had the old program, but his sales personnel were to say the program didn't exist.
We mailed our cancellation letter first by regular mail and then certified mail. Wyndham will not honor our cancellation as they say we did not notify them in time.
We used to really enjoy going to Wyndham resorts as they were a bit more upscale than some other time shares, but being lied to are making us believe that Wyndham is becoming a valueless, dishonest company. SThis is certainly something I do not want to burden our children with when we jpass on. That is another empty promise made by Wyndham also.