Spirit Airlines Complaint - Spirit Airlines records phone calls without permission
2800 EXECUTIVE WAY MIAMI, FLORIDA -- I just spoke to Spirit airlines and tried to cancel my 3 day membership. ( I thought the law gave you 3 business days to cancel) They would not accept it and refused a refund. Joyce, the agent, wanted me to tell her " I understand this is a non-refundable membership and I am cancelling my membership with no refund" After Joyce trying to make me agree to her words, I ask if I was being recorded. She told me I was, and I informed her that it is against the law to record anyone unless I am told I am being recorded. She apologized and then said " If you agree to what I just said, I can offer you a credit for a future flight for $ 59.95. I told her I didn't agree to not getting a refund but Joyce kept saying unless you agree to that, I cannot continue this call for a certificate. I said " I am agreeing that my membership is cancelled and a refund will be offered. After 4 attempts of her insisting I only say her words, an knowing I am not getting anywhere with her, I said "under duress" I agree to your words.
I will deal with my bank in the morning to see if they can cancel out my credit card charge.
Spirit Airlines is not a very credible company.
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