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Office Max Complaint - Will not do business with this Company again
Complaint
Resolution Update on 05/02/2011:
Office max refunded my money thanks to the BBB.
Office max refunded my money thanks to the BBB.
For a while now I have been looking for a new replacement computer Chair. I saw a Guest chair I liked on Officemax.com the Chair was $159 with tax it came to $174. I purchased it. next day on the website I see they have 15 percent of on all items was kind of disappointed I did not get in on that when I bought my chair.
I called Office Max and Asked them if I could still get that 15 percent of the CSR said sure but I would have to cancel that other chair I said thanks I will do that I asked have I been charged yet for that other Chair? CSR said only once the Chair ships and it did not ship yet I said thanks and went back to the site canceled the chair and reordered it with the discount saved $26 bucks from the previous price total $148.
I go to check my account like I do everyday and I see I have two charges one for $174 and one for $148 I'm like whaaaat I thought I canceled that other chair. I called back asked Office Max why I was Charged they assured me it was just a hold. The 174 would be back in to my account I asked her if my cancel request went through for that chair she said it has to go through a special department and they don't always get the cancel request on time. She said still a chance the chair will be shipped out and I will get charged for both Chairs I asked why didn't the other representative tell me this before I canceled I would of just went through with the Purchase.
She told me she did not know he made a mistake, I told them can they expedite that request so I won't get charged and get my credit asap? the lady said she could not do that but if I get two packages I can call them and they will put a return back for that 174 one I told her that’s unacceptable I want to speak with a supervisor talked to the supervisor she said she would make sure that cancel request goes through asap and I would get my credit.
Next day Office Max calls me and says the Cancel request did not go through I will get two packages once I get it I can call them and they will take the other Chair back. I told them I don't want that other package to send it back, she said she could not do that I would be charged for two chairs and to just send the other one back once they get it I would be credited Grrrr fine I didn't want to argue I agreed.
Next day I get my two Chairs, I call Office Max to get the other Chair they put in the request. Week later they send a guy out to take the package I guess I missed him because I had a notice on my door he came to my house my mom is home all day and she said no one knocked on the door so I'm guessing he just put the notice and left called them back and a few days later they sent back another guy to finally take back the package so I was stuck with that package for a week.
Tried putting the other Chair together the parts would not go in evenly was advised to go to a officemax store or call a installer and pay 50 bucks for them to install the chair took it to Office Max store they could not put it together they said the cushion is defective and That I need to send it back I asked them can your store take it back for me they declined because they do not carry that kind of brand product I would need to take it apart and ship it back to Office Max. So for now I'm stuck with a $150 defective chair I'm in touch with the manufacturer to send me out a new cushion see what good that does but this experience has left a bad taste in my mouth won't do business with Office Max again.
UPDATE: Office max said they will pick up the Chair as is, then they will issue my refund. Once I recive credit for both chairs I will update this review and Mark the complaint as resolved.
UPDATE: now someone called me and said they wont take it back as is I need to take it apart and send it to them WTF they keep giving me false info and backtracking
UPDATE: now they said the 14 days are up I can’t send it back to them at all. I need to take it up with the manufacturer. They will send me out a 20 dollar gift card and give me 10 percent back from my order.
Update: I got my money refunded by office max thank you to the BBB for helping me out. And thank you office max for refunding my money this coplaint is now resoloved.
I called Office Max and Asked them if I could still get that 15 percent of the CSR said sure but I would have to cancel that other chair I said thanks I will do that I asked have I been charged yet for that other Chair? CSR said only once the Chair ships and it did not ship yet I said thanks and went back to the site canceled the chair and reordered it with the discount saved $26 bucks from the previous price total $148.
I go to check my account like I do everyday and I see I have two charges one for $174 and one for $148 I'm like whaaaat I thought I canceled that other chair. I called back asked Office Max why I was Charged they assured me it was just a hold. The 174 would be back in to my account I asked her if my cancel request went through for that chair she said it has to go through a special department and they don't always get the cancel request on time. She said still a chance the chair will be shipped out and I will get charged for both Chairs I asked why didn't the other representative tell me this before I canceled I would of just went through with the Purchase.
She told me she did not know he made a mistake, I told them can they expedite that request so I won't get charged and get my credit asap? the lady said she could not do that but if I get two packages I can call them and they will put a return back for that 174 one I told her that’s unacceptable I want to speak with a supervisor talked to the supervisor she said she would make sure that cancel request goes through asap and I would get my credit.
Next day Office Max calls me and says the Cancel request did not go through I will get two packages once I get it I can call them and they will take the other Chair back. I told them I don't want that other package to send it back, she said she could not do that I would be charged for two chairs and to just send the other one back once they get it I would be credited Grrrr fine I didn't want to argue I agreed.
Next day I get my two Chairs, I call Office Max to get the other Chair they put in the request. Week later they send a guy out to take the package I guess I missed him because I had a notice on my door he came to my house my mom is home all day and she said no one knocked on the door so I'm guessing he just put the notice and left called them back and a few days later they sent back another guy to finally take back the package so I was stuck with that package for a week.
Tried putting the other Chair together the parts would not go in evenly was advised to go to a officemax store or call a installer and pay 50 bucks for them to install the chair took it to Office Max store they could not put it together they said the cushion is defective and That I need to send it back I asked them can your store take it back for me they declined because they do not carry that kind of brand product I would need to take it apart and ship it back to Office Max. So for now I'm stuck with a $150 defective chair I'm in touch with the manufacturer to send me out a new cushion see what good that does but this experience has left a bad taste in my mouth won't do business with Office Max again.
UPDATE: Office max said they will pick up the Chair as is, then they will issue my refund. Once I recive credit for both chairs I will update this review and Mark the complaint as resolved.
UPDATE: now someone called me and said they wont take it back as is I need to take it apart and send it to them WTF they keep giving me false info and backtracking
UPDATE: now they said the 14 days are up I can’t send it back to them at all. I need to take it up with the manufacturer. They will send me out a 20 dollar gift card and give me 10 percent back from my order.
Update: I got my money refunded by office max thank you to the BBB for helping me out. And thank you office max for refunding my money this coplaint is now resoloved.
Comments:
Posted by littleshorty on 2011-03-20:
That sucks to have to go through all that for a defective chair. I've never been a big fan of Office Max anyways
Posted by Wally86 on 2011-03-20:
Yeah hard lesson learned. I thought about taking the chair apart and shipping it back but my 14 days is about up. And frankly its another inconvenience for me. They should take the damn chair back as is and issue me a refund for it.
Posted by MRM on 2011-03-20:
If you say that your 14 day is about up, what are you waiting for?!?! Return the product and get your money back. You got 5 hours left (CT) before Office Max closes at 6pm today.
Posted by Wally86 on 2011-03-20:
I was on the phone with them now they said they will take back the chair as is. They will send someone out and I will get refunded. I'll update this once that happens.
Posted by Nohandle on 2011-03-20:
MRM, can a product be returned to the local Office Max for credit if it was shipped directly to you? I really don't know.
I had a double ship once from Smithsonian. Beautiful furniture, a chest and standing wine rack, but I didn't need two of each. I contacted them and they immediately sent me pickup tags for the return or perhaps the freight guy had the tags. All I did was stick the tags on the boxes and presto they were gone. They didn't even wait for the return to arrive before the credit was issued because my CC reflected two charges and one credit. Their policy might have changed but it was nice dealing with them.
I had a double ship once from Smithsonian. Beautiful furniture, a chest and standing wine rack, but I didn't need two of each. I contacted them and they immediately sent me pickup tags for the return or perhaps the freight guy had the tags. All I did was stick the tags on the boxes and presto they were gone. They didn't even wait for the return to arrive before the credit was issued because my CC reflected two charges and one credit. Their policy might have changed but it was nice dealing with them.
Posted by DebtorBasher on 2011-03-20:
They shipped you two chairs and you have to send one back for the credit. Tell them you will return the defective chair and keep the other one. Did you check the other one to see if it was defective? Or, just switch cushions before you send the extra chair back.
Posted by DebtorBasher on 2011-03-20:
OH...too late...I just read that they send another guy out to pick up the other chair.
Posted by Wally86 on 2011-03-20:
At this point I just want a refund. I'm still waiting on the credit for the other Chair. If everything goes smoothly i'll mark the complaint as resolved.
Posted by Justice-4-All on 2011-03-20:
Example #216,478 of why I will NEVER order something online and that isn't sitting right there in front of me.
Posted by old fart on 2011-03-20:
The only thing I've ever bought online are my wife's collection of Lenox Tweetys..I get them as they come out for her B'day, anniversary and Christmas and sometimes just for the heck of it!
It's the only company I trust...
It's the only company I trust...
Posted by ript on 2011-03-20:
What is a "guest" chair???
Posted by Wally86 on 2011-03-20:
Those chairs you see in waiting rooms.
Posted by ript on 2011-03-20:
Is it for unwanted "guests" cuz those waiting room chairs aren't very inviting, lol.
Posted by Wally86 on 2011-03-20:
I wanted to use it as my computer chair. I don't like the ones with the wheels Yeah I have bad taste in furniture lol.
Posted by ript on 2011-03-20:
More like bad luck. :)
Posted by Wally86 on 2011-03-20:
well here is hopeing for good Luck this time :)
Posted by ript on 2011-03-20:
Wishing you the best Wally.
Posted by Lord Rothschild on 2011-03-20:
Great write up Wally. If it were me it'd dump all the pieces of that chair at the customer service desk at my nearest Office Max and I wouldn't leave until I got my refund or they called the cops. You're a nice guy Wally but sometimes you gotta be prick in this world. You gotta look the CSR straight in the eyes and DEMAND a full refund. Don't take 'No' for an answer. Be calm and assertive. Create a dominant position. Trust me they'll fold. They always do.
Good luck man.
Good luck man.
Posted by ript on 2011-03-20:
I'm thinking of dumping a piece too.
Posted by Wally86 on 2011-03-20:
What pisses me of about this whole ordeal is they sent me out the other Chair even though I CANCLED it. Don't charge me for a chair I did not want and force me to accept delivery for it.
Posted by Lord Rothschild on 2011-03-20:
Don't get pissed Wally... Get your refund. Look man your local Office Max manager has the power to issue you a refund or his/her boss does. Regardless there's somebody there who can fix it. You just gotta get in their head until finally they'll do whatever to get rid of you.
Mentally put together four or five key points to your argument then hammer whoever over and over with those points in of course a calm assertive manner. (watch the dog whisperer... you're Cesar and the office Max guys are the dogs.)
If nothing else you'll feel better about it. Don't take their crap man.
Mentally put together four or five key points to your argument then hammer whoever over and over with those points in of course a calm assertive manner. (watch the dog whisperer... you're Cesar and the office Max guys are the dogs.)
If nothing else you'll feel better about it. Don't take their crap man.
Posted by Venice09 on 2011-03-20:
Regardless of how you choose to deal with this, it's a terrible inconvenience. I hope you get it straightened out quickly.
Posted by Wally86 on 2011-03-22:
Now these idiots call me and say I can't send it back as is I need to take it apart GRRRR. I'm getting fed up with these mofos
Posted by littleshorty on 2011-03-22:
*getting some rotten eggs ready to throw at Office Max*
Posted by MRM on 2011-03-22:
Aye Carmaba!!!
Posted by MRM on 2011-03-22:
I love shopping at Office Max as they have great deals! i.e. Portable external 500GB harddrive for $59.99. I use this particular harddrive to store tv shows and Movies.
Posted by Wally86 on 2011-03-22:
Good for you MRM, but i'm done doing business with them they are horrible.
Posted by justcuz on 2011-03-22:
Do you know someone with a truck? Load that chair up and take it down to Office Max and let them know you aren't leaving until the duplicate charge is credited back to your account.
Posted by MRM on 2011-03-22:
I would say next time buy the chair at the store instead of online.
Oooh, theres a leather chair on sale at Office Depot! Check it out!
Oooh, theres a leather chair on sale at Office Depot! Check it out!
Posted by MRM on 2011-03-22:
I believe the 14-day refund is up. Its a no go.
Posted by Lord Rothschild on 2011-03-22:
I totally agree with JC on this one.
Posted by justcuz on 2011-03-22:
I totally agree with Lord on this one, which is why I basically repeated what he previously stated...minus the 'man'...that's so 80's.
Posted by Wally86 on 2011-03-22:
Shoot I just might do that I'm beyond ticked of at this point. first they send me two damn chairs after i canceled one and they CHARGED for it.
The other chair is defective, the stupid store didn't wanna take it back. I agreed with them to take it back as is now they don't want to this company backtracks and gives out false info I have never had so much issues with a retailer. I'm not gonna give up they are going to give me my damn refund with the chair or with out.
I'm still waiting on my credit for the other chair GRRRRRR
The other chair is defective, the stupid store didn't wanna take it back. I agreed with them to take it back as is now they don't want to this company backtracks and gives out false info I have never had so much issues with a retailer. I'm not gonna give up they are going to give me my damn refund with the chair or with out.
I'm still waiting on my credit for the other chair GRRRRRR
Posted by trmn8r on 2011-03-22:
The failed cancellation - this happens a lot with companies. I rarely try to cancel anything once ordered, and this is where my first tenant of "be satisfied once I place an order, at the price I agreed to pay" comes into play. I'm not into price matching, or even looking back later to see if the price changed.
Next comes the fact I use my CC for everything, so this would simply result in a charge I never pay (would be refunded by the time I receive a bill). Very few companies will issue a refund w/o the merchandise.
As far as the defective chair, it makes sense to take it apart, put it back in the box, and send it unless the brick and mortar is closely connected to the mail order. How long would that take - it looks like (deceptively?) simple construction.
Now I understand the pic of the chair with the cushion on the angle. How mean!
Next comes the fact I use my CC for everything, so this would simply result in a charge I never pay (would be refunded by the time I receive a bill). Very few companies will issue a refund w/o the merchandise.
As far as the defective chair, it makes sense to take it apart, put it back in the box, and send it unless the brick and mortar is closely connected to the mail order. How long would that take - it looks like (deceptively?) simple construction.
Now I understand the pic of the chair with the cushion on the angle. How mean!
Posted by Lord Rothschild on 2011-03-22:
I really do believe if Wally would be a bit more assertive he could resolve this pretty easily and learn a life lesson.
If you just stay calm, logical and persistent you can always force the frontliners into a rational solution. And if that doesn't work then go ape sh** on them.
If you just stay calm, logical and persistent you can always force the frontliners into a rational solution. And if that doesn't work then go ape sh** on them.
Posted by MRM on 2011-03-22:
Cause a ruckus in the store. Thats what I would like to see!
Posted by bluediamond98 on 2011-03-22:
Sometimes you need to act crazy and curse them the hell out. VERY last resort but I would just about be there at this point. Just make sure that you have all your words together and everything beforehand. It isn't very convincing if you cuss badly. I have really messed this up before.
Posted by justcuz on 2011-03-22:
Well... now that I understand the problem better, you're waiting on a credit AND you have a defective chair...then by all means load that puppy up, get down to your local OM and go apes*it on their as*es! BA, Lord.
Posted by MRM on 2011-03-22:
Go Denny's on them and post the video on YouTube.
Posted by Lsalvador on 2011-03-22:
Wally, while I feel your pain, the moment that I saw that you canceled the original order to save a measly 26 bucks I knew that you were in trouble.
1) You could have gone to an OM and possibly purchased a demo chair.
2) Unless you are mechanically inclined you should NEVER purchase something that you have to assemble.
3) Was this a chair or a Stealth Jet? I put one together in less than an hour recently.
4) Never trust a CSR on a credit issue.
5) Purchase things in person whenever possible.
I know that sounds primitive but it can save you from going through all of this.
Nice review and lesson learned.
1) You could have gone to an OM and possibly purchased a demo chair.
2) Unless you are mechanically inclined you should NEVER purchase something that you have to assemble.
3) Was this a chair or a Stealth Jet? I put one together in less than an hour recently.
4) Never trust a CSR on a credit issue.
5) Purchase things in person whenever possible.
I know that sounds primitive but it can save you from going through all of this.
Nice review and lesson learned.
Posted by Wally86 on 2011-03-22:
now they said the 14 days are up I can’t send it back to them at all. I need to take it up with the manufacturer. They will send me out a 20 dollar gift card and give me 10 percent back from my order.
Posted by MRM on 2011-03-22:
Id still say the chair is fixable. Its hard to believe that theres a defect in a chair. Theres must be a missing screw somewhere.
Posted by Lord Rothschild on 2011-03-22:
That's because you got the freakish mechanical skills MRM. You can fix anything. It's what you do.
Posted by MRM on 2011-03-22:
Re-read the manual step by step and dont rush.
Posted by madconsumer on 2011-03-22:
poor wally, defeated by a chair!
i know when i put together leather chairs, the cushions need to be squished in to get things to line up.
i know when i put together leather chairs, the cushions need to be squished in to get things to line up.
Posted by ncoclub on 2011-04-12:
I worked at Office Max..The best deals on computer chairs are the display models..yes they are scuffed and have been sat upon but they are WAY lower in price and they are already assembled!!!
Posted by Wally86 on 2011-04-29:
thanks to the BBB officemax is letting me take back the chair to the nearest store for a full refund or exchange.
Posted by Venice09 on 2011-04-29:
Thanks for the update, Wally.
Posted by ript on 2011-04-29:
I love a happy ending.
Posted by DebtorBasher on 2011-04-29:
So, now you still need to buy a chair...what's on your wish list?
Posted by Wally86 on 2011-04-29:
Not sure DB I'm gonna shop around this time. Prob won't buy one from the net.
Posted by Stuart G. Lowenstein III on 2011-04-29:
Wow Wally I'm super impressed! Man, you know how to take care of business. I know who to ask advice if I have a return problem.
Posted by singsing on 2011-04-29:
WTF is right Wally. I would recommend a reputable chair place to you, but, wait, I already did. I do hope you find something to your liking. Dealing with OM sounds like a nightmare.
Posted by DebtorBasher on 2011-04-29:
You should check what kind of chairs Ashely Furniture has.
Posted by trmn8r on 2011-04-29:
See, the BBB can come in handy in the right situation. I have had the same type issue, where the company turned its back to me. When the BBB got involved, the Walls of Jericho came down.
I'm glad you solved part of your problem. Good luck.
I'm glad you solved part of your problem. Good luck.
Posted by Wally86 on 2011-05-02:
I was fully refunded today thank you BBB and office max.
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