Office Max Complaint - Will not do business with this Company again
Resolution Update on 05/02/2011:
Office max refunded my money thanks to the BBB.
For a while now I have been looking for a new replacement computer Chair. I saw a Guest chair I liked on Officemax.com the Chair was $159 with tax it came to $174. I purchased it. next day on the website I see they have 15 percent of on all items was kind of disappointed I did not get in on that when I bought my chair.
I called Office Max and Asked them if I could still get that 15 percent of the CSR said sure but I would have to cancel that other chair I said thanks I will do that I asked have I been charged yet for that other Chair? CSR said only once the Chair ships and it did not ship yet I said thanks and went back to the site canceled the chair and reordered it with the discount saved $26 bucks from the previous price total $148.
I go to check my account like I do everyday and I see I have two charges one for $174 and one for $148 I'm like whaaaat I thought I canceled that other chair. I called back asked Office Max why I was Charged they assured me it was just a hold. The 174 would be back in to my account I asked her if my cancel request went through for that chair she said it has to go through a special department and they don't always get the cancel request on time. She said still a chance the chair will be shipped out and I will get charged for both Chairs I asked why didn't the other representative tell me this before I canceled I would of just went through with the Purchase.
She told me she did not know he made a mistake, I told them can they expedite that request so I won't get charged and get my credit asap? the lady said she could not do that but if I get two packages I can call them and they will put a return back for that 174 one I told her that’s unacceptable I want to speak with a supervisor talked to the supervisor she said she would make sure that cancel request goes through asap and I would get my credit.
Next day Office Max calls me and says the Cancel request did not go through I will get two packages once I get it I can call them and they will take the other Chair back. I told them I don't want that other package to send it back, she said she could not do that I would be charged for two chairs and to just send the other one back once they get it I would be credited Grrrr fine I didn't want to argue I agreed.
Next day I get my two Chairs, I call Office Max to get the other Chair they put in the request. Week later they send a guy out to take the package I guess I missed him because I had a notice on my door he came to my house my mom is home all day and she said no one knocked on the door so I'm guessing he just put the notice and left called them back and a few days later they sent back another guy to finally take back the package so I was stuck with that package for a week.
Tried putting the other Chair together the parts would not go in evenly was advised to go to a officemax store or call a installer and pay 50 bucks for them to install the chair took it to Office Max store they could not put it together they said the cushion is defective and That I need to send it back I asked them can your store take it back for me they declined because they do not carry that kind of brand product I would need to take it apart and ship it back to Office Max. So for now I'm stuck with a $150 defective chair I'm in touch with the manufacturer to send me out a new cushion see what good that does but this experience has left a bad taste in my mouth won't do business with Office Max again.
UPDATE: Office max said they will pick up the Chair as is, then they will issue my refund. Once I recive credit for both chairs I will update this review and Mark the complaint as resolved.
UPDATE: now someone called me and said they wont take it back as is I need to take it apart and send it to them WTF they keep giving me false info and backtracking
UPDATE: now they said the 14 days are up I can’t send it back to them at all. I need to take it up with the manufacturer. They will send me out a 20 dollar gift card and give me 10 percent back from my order.
Update: I got my money refunded by office max thank you to the BBB for helping me out. And thank you office max for refunding my money this coplaint is now resoloved.