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My3cents.com - Refunding Airline Ticket
My son and I had tickets to fly Air France from Italy to Dublin. when we arrived at the airport my son didn't have his passport so a. they wouldn't let him on and b. they told him he needed another ticket. He then paid for a one way ticket to Dublin, retrieved his passport and we linked up in Dublin.
when it came time to return, he went to check in and Air France said, because he didn't use the first half of his ticket, they canceled the return ticket. so he had to purchase another one-way back to Italy.
1. we were never told the return ticket would be canceled
2. if so we would have purchases a much cheaper round trip ticket in Italy
3. I purchased a ticket to Dublin and the return flight back. they wouldn't let him on the 'to' part, and I now want some level of a refund
Any advice?
Paul
when it came time to return, he went to check in and Air France said, because he didn't use the first half of his ticket, they canceled the return ticket. so he had to purchase another one-way back to Italy.
1. we were never told the return ticket would be canceled
2. if so we would have purchases a much cheaper round trip ticket in Italy
3. I purchased a ticket to Dublin and the return flight back. they wouldn't let him on the 'to' part, and I now want some level of a refund
Any advice?
Paul
Comments:
Posted by Bete Noir on 2011-03-20:
Ireland is outside of the Schengen zone and you are required to have correct travel documents. Your ticket was canceled because you didn't fulfill your contractual obligation of flying the first segment and unless you purchased a refundable ticket no refund will be offered. It sounds regressive but "hidden city ticketing" and "throwaway ticketing" practices by others have cost airlines billions in revenue, thus the policy.
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