Budget Rent-A-Car Complaint - Never-ending upsell attempts from fake-friendly agent
TAMPA, FLORIDA -- I've had to be firm and say no before, but the agent at the Tampa Airport Budget counter was tenacious. He started out by trying to befriend me, telling me about nice restaurants to go to in St. Pete and where his family goes for its reunion every year. Smiles and heh-hehs aplenty. I didn't even reply, just sort of watched him talk, thinking "why is he talking so fast, so much? why are his hands shaky? why doesn't he just finish the transaction??" After all, I had paid in advance.
Then he started in on the upsell. Three times I said "I'd just like the car I already paid for" after he tried to sell me a more expensive car. He then started in on the extra insurance. I said at least three times "I'm declining the additional insurance." Any ordinary person would have noted my irritation and given up, but this guy just kept going. We finally got that settled, so he started trying to sell me gas. I think I managed to get through that hurdle, too, but am checking my credit card bill daily now. At the end of the ordeal, I said "I want to be sure you have not made any additional charges to my credit card." The guy thought he was pretty funny when he said he had added on a tip for himself. Here's my tip: use another company. Your time and emotional energy is worth whatever savings you might have gotten.