Quarda Fire Complaint - Quadra Fire sells pellet stove with known problems
I purchased a Mount Vernon Pellet Stove in December 2008 fro store in Canton Massachusetts. Since then the igniter has failed in 2009 (still under warranty but service call was $150.00), the wall control panel failed in 2010 (cost to replace was $300.00 plus $150.00 service call) and the main computer board has failed in 2011 (cost to replace was $800.00 plus $150.00 service call). STAY AWAY from Quadra fire stoves. Service people at Franklin Stove in Massachusetts (service is great at this place) have shown me documentation from Quadra Fire dating back to 2009 that details problems with control panels blanking out and failures on computer boards. Quadra Fire Pellet knows about these problems but has not resolved them over the years. I have contacted Quadra Fire directly via phone call and emails but have never received an answer from company. DO NOT BUY QUADRA FIRE STOVE unless you have lots of money to burn!!!