Footlocker Complaint - Promise That Can't Be Kept
YONKERS, NEW YORK -- I enter store (#8584) the one located in Yonkers NY yesterday (3-20-11) to return a pair of sneaker that I had purchased on (3-19-11) but was refused by the cashier name Massiell. I then ask her why it couldn’t be return and she reply that it could only be return at the store I’ve purchased them in which was on 34st NY (#07094). At that point I was confused and still ask why isn’t that I couldn’t return the sneaker which according to the back of the receipt state that “a refund or exchange on unworn merchandise within 30 days with a receipt”. I had a receipt, the sneaker was purchased yesterday so it was not worn and it was within the range of 30 days??????? I then ask her if I could speak with the store manager, she took her cellular phone out her pocket and dial a number. A person on the other end that she claim was the store manager told her that she could not take the sneaker back because the sneaker was consider a limited release and it was final sale. I then ask her if she could give me the store number, her name and the store manager name (Atasha). She replies that she would after she takes the customer after me. That’s when I got upset because she tell me that she need to services the customer after me first but aren’t I a customer as well, didn’t I purchased a product??? I believe that it was close to closing time and the number of customer still in the store, I feel that she was in a rush to close up. I am confused and upset about the way Footlocker do business.
The back of the receipt had given their customer a PROMISE that it seem it can’t be kept. I spend four hundreds at Footlocker that day but couldn’t return one item. Footlocker is eager to take my money but is not eager to return by money!I am glad to follow any rules that a stores has but the true of the matter is that if it was a final sale, why was it not on the receipt??
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