Company Response on 12/9/2011:
We regret your frustration concerning the rates for your collect calls. If you will provide your phone number with area code, we will be happy to check your account to make sure you are being charged the correct rate.
We are a certificated carrier in every state where we provide service and the rates we charge are regulated in most states. In all states we charge rates that are equal or below the rates charged for the same call through the local telephone company. The cost of calls from confinement facilities are more expensive because of the increased controls required by law enforcement.
We regret your frustration and will be happy to assist you directly if you will send an e-mail to firstname.lastname@example.org.