Citicards Complaint - Unreasonable Card Account Closure of Sears Citi Mastercard
Had Sears credit card since 1984 at some point Sears exchanging it to a Citi Platinum Mastercard. Never late in 27 years and had zero balance on the card. Received new cards at expiration and called to activate as I wanted to use at Sears to purchase a refrigerator. When activating I informed them that my husband had passed away three years ago so no longer needed that extra card. They immediately cancelled the card/account even though I had been the only wage earner on the account since 1990 when my husband retired and continued employment to the present as a widow. I offered to give them current credit and employment info so they could keep the current card in place and retain the "customer since 1984" credit status but was rudely refused and told that they had already cancelled it and I would have to fill out a new application and re-apply at a Sears store or online. Asked to speak with a supervisor and explained that I didn't want to lose the years of experience on that card and she told me there was nothing she could do, the card was cancelled.
No way will I ever do business with Citi EVER AGAIN. If this is how they treat long term great card holders then I can totally believe the horrible stories that other people have reported. Opened a Capital One Venture VISA over the phone recently and they gave me more than twice the credit limit as I had on the Citi card ON THE SPOT.
What goes around comes around CITI. Wishing you what you do to others. As for SEARS...you need to find another credit card sponsor or risk losing the use of your card by other long term Sears customers (and stockholders) who have been loyal customers over the years. As an FYI, I bought the refrigerator at a different merchant with the Capital One card.