DirecTV Inc Complaint - A Loyal Customer Backlash
Back in 2005 I was a loyal DirecTV customer, my service was disconnected because I thought my brother was going to pay it, but he didn't. I owe DirecTV 200 dollars which they are never going to get. Now while at that time they never posed a problem it is a lead in to how times have changed at this current point.
My grandma was in the hospital, and had some trouble out of Comcast managers to the point where she wanted to switch services. Since I use to have DirecTv, and previously had no problems I suggested that we called them, and inquire into a package in order to save money. The CSR gave me no special deals. But could hook us up for 52.90 and after 12 mnths the most it would go up to is 65 dollars. No problem. My grandma was paying roughly 120 dollars with Comcast at the time so a split in service would be no problem. Back in 2005 DirecTV had quality service so I figured once she learned the remote there would be no problems.
Boy was I wrong! Where do I start? They charged her 90 dollars, but explained that her bill got lost, and they would refund her the money because they put her money on another person's account. Excuse me? What? You're going to use my money to pay another person's account. I thought you had a system the monitored that my money was going to my account not somebody else. This is inexcusable for any company striving on quality.
Remember how I said our bill was going to be 65 dollars. Well it went up to 75 dollars. My grandma was paying 75 for the past however many months it's been. Then one day the bill goes up to 89. On the previous month's bill it shows 75 even with the 3 receivers we have. Now tell me something, how can be an ethical business practice to raise your rates every three months? If I'm told I'm going to pay 65 dollars a month after my service goes up damn it I better pay 65 until I'm dealing with a state tax.
My grandma has called about the bill to see why it's going up. CSR's as previously mentioned are complete idiots. But she was on the phone arguing with them over it. I told her, and my grandpa told her just don't tell them you're not paying for it and hang up. Refuse payment if they have you that upset. Also about 6 months before that we had a 4th receiver. It was out. DirecTV said that even though we had the 6 dollar insurance that we had to pay 49 dollars for a new box. I said no that's okay and hung up on the representative Why even bother paying extra for insurance when it's useless?
How this company can market deal's and then drive up the prices is insane. DishNetwork, and Comcast both have their advertising where you can understand. I don't mind sitting through 2 years if I've got quality service. If all I'm going to get is an over priced heap of junk, where no quality exist then why even give them a try? When it rains we have no TV, if the wind blows too hard we have no TV. Now there is a problem with my box.
I've done the trouble shoot for 30 seconds, and have reset my box but all it will say is searching for Satelite signal. Funny thing is my grandparents boxes work but I get to suffer from non existent quality from their service, and also their equipment which is leased.
Next month we are switching back to Comcast because of very poor service from the CSR's, and also from the very poor quality of the over all Satelite experience. It pains me to learn that DirecTV use to be all about quality, but then only gives a damn about the all might dollar to the point where the service suffers greatly. Any thing they will charge us to switch back will be refused. They can send it to collection all they'd like because there has to be away that DirecTV learns its not right to up your fees.
Tell me how does a 52.90 package go up to 89.00. DirecTV has been doing this for years, and it looks like it did not learn is lesson in 2007. Anybody who wants in on a class action lawsuit count me in.
Well I figured I would write a follow up since I called the insurance part of DirecTV, and guess what? After having a new roof put on and I specifically told them not to mess with it. Things happens right? Well DirecTV employees apparently haven't ever had a new roof put on their homes, and then have gone through this situation. I'm sure over half of the staff is paying the competition to avoid this.
So my set up was not apart of the insurance to relocate the dish. Six dollars, and the set up to relocate was not covered by the insurance.
Would be a 49 dollar charge. I flat out told them no. So I figure my and my friend can do DirecTV's job for them for free since they don't find it necessary to include this as apart of their insurance.
As may more have echoed. Stay away from DirecTV. Find a quality provider who won't put you through any hassles, or any excuses for why they don't provide something. Their insurance is useless if its not covered when something you don't forsee happens.
DirecTV should be forced to cover these instances, but I'm saving you all the trouble. Avoid them at all costs. Don't make the same mistake I did. If you are a customer and are happy fine. But I just don't see any reason to pay to get screwed. DirecTV has lost another customer, and we're never going back.