Iowa Wine Tours, Inc. Complaint - Cancelled service, won't refund either

Review by Tourist54220 on 2011-03-21
DUBUQUE, IOWA -- Booked a four-hour, three winery tasting tour with this company. Pre-payment was required in full at time of booking. On the day of the tour, Dennis Dieters, owner, called hotel and left message with desk clerk (had my cell phone number, so I can only think he was trying to avoid speaking with me directly) that due to a family emergency, was cancelling tour. Also, he has a NO REFUND policy, and would not refund my credit card. No tour, and no refund. I called him back on his cell phone to discuss things further, and he hung up on me. What a despicable businessman. Do not book a tour with this company. You'll never see your money again, and there's no guarantee you'll get a tour either.
Comments:6 Replies - Latest reply on 2011-04-18
Posted by David on 2011-03-21:
easy enough to contest on your CC
Posted by CoonCatOne on 2011-03-21:
What a bummer!
Posted by Venice09 on 2011-03-22:
At least you used a credit card, giving you the option of filing a dispute. It could have been worse. You could have paid cash!

I hope you get your credit.
Posted by Anonymous on 2011-03-22:
Wow that guy seems like a real fool. I can understand the no refund policy if the ticker holder was trying to cancel, but this fool thinks he can keep your money even if HE cancels the tour? Definitely dispute with your CC immediately. Id give him a piece of my mind.
Posted by IOWAWINETOURS on 2011-04-18:
We at Iowa Wine Tours, Inc. would like to tell you our side of the story. On 8/3/2010 the customer booked a wine tour for 2 with our company. The tour was scheduled for 9/26/10. Before we charged her credit card, we told her that we have a no cancellation policy for all scheduled tours and she agreed to those terms.The night before the tour she called and canceled. We turned away several other customers that wanted to take the tour that day, but we told them we were already booked and you can never get them to come back because they already found another attraction.Out of good faith, we offered her a chance to return for another tour when she could make it and she said she would let us know when she could do that.She called several months later and rescheduled a tour for 3/21/11. The morning of the tour, we had a family emergency and were forced to cancel the tour. We refunded the customer $130.
Posted by Venice09 on 2011-04-18:
Thank you for explaining things from your end, IOWA. It always helps to hear both sides.

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