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Jenn-Air Complaint - Be Forewarned, Do Not Buy Jenn Air Products!!! - Appliances
Appliances - Complaint
BENTON HARBOR, MI -- BE FOREWARNED, DO NOT BUY JENN AIR PRODUCTS!!!
I recently spent nearly $9000 on Jenn Air kitchen appliances (stove, refrigerator, dishwasher & microwave) and boy do I regret it. I was supposed to receive a $2300 rebate in 6 to 8 weeks. That was 12 weeks ago. I called them last week and they were very apologetic for having mishandled it and said that everything was now okay and assured me that I would have my rebate in 6 to 8 weeks! Hold on just a minute, I've already wait 12 weeks. "Can this be expedited"? "I'm sorry sir but that is not an option". "Can I speak to a supervisor please". "I'm sorry sir but there are no one available". "Can you have one return my call please"? "Yes sir, I'd be happy to". That was almost a week ago and I have not received the call yet!
Now let me tell you about the damaged stove that was installed (scratched front panel and scratched and bent top). I immediately called the dealer who gave me the name and number of a service tech who could fix it. I called and left multiple messages. After 3 weeks I finally received a call back on a Saturday night at 9:00 PM. He said he would call me the following Monday letting me know when the parts would be in. That was a month ago. After many more non returned phone calls I finally received a call from the tech on Friday telling me the parts were in and he wanted to know when he could install them. Did I mention that I had called Jenn Air earlier that day and complained about the service problem I was having? An appointment was set up for Monday morning between 9:00 and 10:00 AM. I left the house at 11:30 and he still had not shown up or called. I am also having problems with one of the stoves burner (it takes 40 minutes to bring 4 cups of water to a boil in a 2 1/2 quart pan) and the ice dispenser on the fridge does not work. On my Friday phone call, Jenn Air had set up an appointment with a different company to take care of those problems.
So, I called Jenn Air this afternoon to let them know about the missed appointment and to request that the new company also make the repairs to the stove top. I was then informed that they had no record about the cosmetic damage to the stove and that since I had, had the stove for more then 30 days that damage would not be covered by them and I would be responsible for it myself. They even told me that they had no contact information on the person that was supposed to have fixed it and that he was not an authorized repair facility. But on the previous Friday the Jenn Air representative I had spoken with had no problem calling him and addressing the issue. He is even listed on the Internet as an authorized servicer. What about the fact that the damage was reported to the factory authorized dealer within their time frame? They don't care! A report was never forwarded to Jenn Air so I am now responsible for the repairs! It is one wall after another with this company!
I will never buy or recommend Jenn Air products ever again. This company DOES NOT stand behind what they sell!!!
I recently spent nearly $9000 on Jenn Air kitchen appliances (stove, refrigerator, dishwasher & microwave) and boy do I regret it. I was supposed to receive a $2300 rebate in 6 to 8 weeks. That was 12 weeks ago. I called them last week and they were very apologetic for having mishandled it and said that everything was now okay and assured me that I would have my rebate in 6 to 8 weeks! Hold on just a minute, I've already wait 12 weeks. "Can this be expedited"? "I'm sorry sir but that is not an option". "Can I speak to a supervisor please". "I'm sorry sir but there are no one available". "Can you have one return my call please"? "Yes sir, I'd be happy to". That was almost a week ago and I have not received the call yet!
Now let me tell you about the damaged stove that was installed (scratched front panel and scratched and bent top). I immediately called the dealer who gave me the name and number of a service tech who could fix it. I called and left multiple messages. After 3 weeks I finally received a call back on a Saturday night at 9:00 PM. He said he would call me the following Monday letting me know when the parts would be in. That was a month ago. After many more non returned phone calls I finally received a call from the tech on Friday telling me the parts were in and he wanted to know when he could install them. Did I mention that I had called Jenn Air earlier that day and complained about the service problem I was having? An appointment was set up for Monday morning between 9:00 and 10:00 AM. I left the house at 11:30 and he still had not shown up or called. I am also having problems with one of the stoves burner (it takes 40 minutes to bring 4 cups of water to a boil in a 2 1/2 quart pan) and the ice dispenser on the fridge does not work. On my Friday phone call, Jenn Air had set up an appointment with a different company to take care of those problems.
So, I called Jenn Air this afternoon to let them know about the missed appointment and to request that the new company also make the repairs to the stove top. I was then informed that they had no record about the cosmetic damage to the stove and that since I had, had the stove for more then 30 days that damage would not be covered by them and I would be responsible for it myself. They even told me that they had no contact information on the person that was supposed to have fixed it and that he was not an authorized repair facility. But on the previous Friday the Jenn Air representative I had spoken with had no problem calling him and addressing the issue. He is even listed on the Internet as an authorized servicer. What about the fact that the damage was reported to the factory authorized dealer within their time frame? They don't care! A report was never forwarded to Jenn Air so I am now responsible for the repairs! It is one wall after another with this company!
I will never buy or recommend Jenn Air products ever again. This company DOES NOT stand behind what they sell!!!
Comments:
Posted by 2cent-er on 2011-03-22:
Where is your retailer in all this? that was a great sale for them. they have the clout to resolve this for you. i would go there-not call.
Posted by GEORGE O'SHIELDS on 2012-11-13:
Amen to don't buy Jenn-air. I got screwed by the same rebate scam. I bought a Jennair down draft cook top that came with the grill on one side and nothing on the other side. You have to buy a burner cartridge to make it a fully functional unit. (cost $949 for the cooktop and $349 for a cartridge for a total of $1,298) I applied for the installation rebate ($149) because the fully functional cook top exceeded the minimum rebate purchase price of $999. My rebate request was denied because the rebaters only considered the cost of the basic non-functional cooktop $949. The Jennair rebate is administered by its parent company the Whirlpool Corporation, so don't price in a rebate when comparing a whirlpool product.To add insult to injury, the installed fully functional cooktop is cheaply made (thin metal, no gaskets between the unit and the countertop
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