Sharp Electronics Corporation Informative - Customer Service Problem
What Sharp needs to know is that it doesn't. take a rocket scientist to figure out why their customer support is so terrible. Companies like Sharp hire their customer support via outside contracted companies, these companies have all types of accounts they represent for customer support. In order for these outside companies to profit they have to make sure their customer service reps keep a very short call time with the customer which in turn causes Customer Service Reps to pretty much say whatever to get the consumer off the line so they don't lose their job for having too long of a call handle time. The other thing Sharp needs to know is that sure Sharp makes visits to their contracted customer service company to listen in on calls and make sure they hear these CSR's giving good support for the Sharp Company, but what Sharp doesn't know is that company pre-picks the CSR prior to Sharp listening in and tells them their call is going to be being monitored so do everything perfect. These CSR's aren't just taking Sharp calls but could be taking all different types of support calls for other companies as well. Does Sharp realize the company they hire to take care of their customers is also taking support calls for 7 or 8 other companies??
How can a Sharp customer get the support they deserve if the CSR that is suppose to be helping them is answering other calls all day for a bunch of other companies. Sharp your customer support should be CSR's who are there to provide only support for you not you and a bunch other companies at the same time. Sharp needs to wake up and see that the wool is being pulled over their eyes and if it continues they won't be in business long. Toshiba woke up and took notice maybe Sharp had better too!!