Target Complaint - Return Policy Without Receipt Absolutely Sucks
I received some high end hair products as a gift that were purchased from Target. I didn't want those particular items and the purchaser lives out of state so I just figured I would easily be able to exchange the items for something else. WRONG! When I arrived at guest services and notified the clerk that I didn't have a receipt because the items were gifts, she called the manager over. He was very abrupt and stated that with no receipt, I could not exchange the items and he told me to read the return/exchange policy sign. I told him that I had returned some makeup that I purchased from that exact location with no receipt and was allowed to exchange with no problem. I probably just tossed that particular receipt because I purchased mostly grocery items and didn't think I would need to return anything. But once I got home and tried on the makeup, it didn't blend well and the clerk kindly exchanged it with no hesitation, so why the issue now? He said that was the policy. So, I proceeded to call guest relations and the representative stated that without a receipt, they were to do an exchange using my license and allow me to exchange up to $70 worth of merchandise. I told the manager this and he said that was not the policy, so the representative requested to speak with him.
The manager refused to speak on my cell phone (even though the 1-800 number was displayed on the screen). He also stated that guest relations could not override the store policy (Even though the policies are one in the same). So the representative said he would call the store. The manager walked off, I heard the phone ring a few minutes later but no one ever said anything to me so I called back. The next representative gave me a reference number and told me to call back on the Target phone since the manager wouldn't speak on my phone. I did this, got a third representative and gave him my reference number. He stated the same policy regarding using my license number and allowing an exchange, so I asked the clerk to call the manager again. Up walks a different person and she stated the manager that I spoke to initially wasn't there. Interesting how he wasn't there after a matter of minutes.
So she spoke to the rep, tried to argue and asked for the guest relations reps supervisor! The supervisor came to the line and they talked for a while, then the floor manager handed the phone to me. I explained the situation to the supervisor and she asked to speak to the manager again. The manager was trying to be difficult but evidently the supervisor stated that I will be allowed to exchange the merchandise. So the supervisor speaks back to me and says the manager will exchange the items and take care of it so we ended the call. An hour and a half later, the manager then tells me that I can only exchange the items for items in that same department which I felt was ridiculous. In most stores unless they are a hole in the wall, typically if you don't have a receipt you get a store credit or can exchange for an item or items of the same or greater value. It doesn't matter what department the items come from. With Target being a larger corporation, I was shocked at the trivialness of the policy. Regardless of what department the item is in, the exchange is still in the store so I don't understand why it matters. Anyway, I had to just find random items in that department which was not ideal.
A couple of items would have been fine but the items I received were kind of pricey and there were no items in that department in that price point so I had to get a lot of random things to amount to the returned merchandise. If the merchandise was purchased from there then people should be able to exchange it for anything in the store. Also, instead of just returning all of the items in one transaction and then doing the exchange, the manager exchanged EACH item individually which caused me to have to come out of pocket for the differences because none of the exchange items completely evened out the exchange. It was a total nightmare, and now I STILL have products that I don't want! So I am back to square one and on top of that, I am some dollars short due to having to pay for the differences since I had to be exact or over the amount of the items. Total ripoff.