Ramada Complaint - Ashamed To Call Myself A Ramada Employee
SAN ANTONIO, TEXAS -- First of all I made my reservations 2 months in advance and I was given the rate of 69.95 for four rooms and an employee rate for one room of 45.00. I then asked them e-mail me my confirmation numbers cause I was on the road. When I called two weeks before the event, they told me I didn't have any reservations. So made them again. and they said I couldn't get employee discount, because of the event. I wrote my confirmation numbers down and asked him again to e-mail them to me and I never received it. When I called that morning the manager john whom I had talked to every time stated I didn't have a reservation. So when I gave him my confirmation numbers, he stated they over booked and all he had was 3 rooms. And I needed 5 rooms for for 4 nights. So I had to put my customers in another hotel. And when I checked in the 3 rooms he stated my rate was now 99.00 plus tax. When we got in the rooms, one of the doors didn't lock, another the air condition didn't work. There was mold in the bathroom.
When we called the office they said they didn't have any other rooms and they would fix the door. John said if we didn't like it we could leave. After complaining he moved one couple to another room and said that was all he could do.
Never did we get him to apologize about our stay. Do yourself a favor and never stay at the Ramada downtown San Antonio.